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ITA Signs Key Agreement for the Maintenance and Management of One-Stop-Shop Application
Source: ameinfo.com
Source Date: Monday, October 17, 2011
Country: Oman
Created: Oct 17, 2011

The Information Technology Authority (ITA) signed an agreement today during a meeting held in the Boardroom of the head offices of ITA. The agreement establishes a framework of cooperation between the Ministry of Commerce & Industry (MoCI) and ITA to promote eGovernment services among the business community in the Sultanate of Oman.

HE Ali bin Masoud Al Sunaidy, Chairman of the ITA Board of Directors, signed the agreement on behalf of ITA and, HE Ahmed bin Sulaiman Al Maimani, Undersecretary of the Ministry of Commerce and Industry for Administrative and Financial Affairs, signed on behalf of MoCI, in the presence of Dr. Salim Sultan Al Ruzaiqi, ITA's Chief Executive Officer, and officials from the Ministry of Commerce and Industry among other distinguished guests.

On the occasion of the signing, HE Ali bin Masoud Al Sunaidy said, "This agreement will promote cooperation and integration between the Ministry of Commerce and Industry and the Information Technology Authority. The OSS project will contribute to the provision of services offered by the Ministry of Commerce and Industry in an easy and comfortable manner, via customer support, self-payment kiosks and the Internet. This will in turn help to stimulate commercial activity and investment, while enhancing and supporting Oman's Digital Transformation into a national economy based on knowledge."

HE Ahmed bin Sulaiman Al Maimani, Undersecretary of the Ministry of Commerce and Industry for Administrative and Financial Affairs, offered this statement, "This agreement comes as part of a modernization of programs designed to keep pace with the steady increase in the number of daily transactions received via the One-Stop-Shop Application, both at the main building of the Ministry of Commerce and Industry or in the district departments in the governorates and regions across the Sultanate. Currently, the number of daily transactions averages between 1200 and 1500 per day for example in commercial, industrial and mining sectors. This project will improve the performance of the OSS system in terms of speed and efficiency, and encourage the number of users in existing channels to now make transactions through the OSS system."

The One-Stop-Shop (OSS) is a project undertaken by Ministry of Commerce and Industry (MOCI) to provide a single window of service to the business community of the Sultanate of Oman. The OSS system was one of the first few eGovernment initiatives launched in the Sultanate of Oman, with the first Phase of the project launched in 2006. Over years the system's popularity and user base has fluctuated, but recently the system has been delivering close to 20,000 transactions on a monthly average. The project aims to develop and improve the work environment for the one-stop-shop system and strengthen the technical capacity, thereby increasing its efficiency, speed and reduce downtime and interruption to system resources.

In an effort to continuously improve the system, and the need for enhancement and management of such a large and critical national eGovernment initiative, the MoCI and the ITA have been working together to select a vendor to improve the scalability, reliability and performance of the One-Stop-Shop Application and take it to the next level. Various discussions were conducted and multiple options were analysed and an RFP was released to contract with a reputable organization. The team from MoCI and ITA have been working together to evaluate the offerings and select the most suitable vendor, under guidance from senior management and stakeholders of both organizations.

The Ministry of Commerce and Industry (MoCI) and Information Technology Authority (ITA) are pleased to announce that Web Media Gulf has been awarded the contract worth OR1,200,000 to carry out activities such as testing and fixing issues, as well as fine-tuning the OSS Application. A joint team from MoCI and ITA will be work together with the vendor to carry out these activities and enhance the technology landscape of the OSS Application.
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