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The online training course E-Government: What a Government Leader Should Know is now open for enrolment.  Please note that courses will need to be completed within 60 days of registration.
Online Training Centre  
Welcome to the UNPAN Online Training Centre
UNPAN Online Training CentreThe UNPAN Online Training Centre delivers courses on various topics in public administration. UNPAN on-line training courses increase the opportunities for government officials from all over the world to access training materials on e-government.

Please email unpan@un.org for further information on course availabililty.

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Online Courses

E-Government – What a Government Leader Should Know - Introduction

E-Government – What a Government Leader Should Know, Part I. Introduction
Description: The first part of the course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government. The areas of e-government covered include: reconstruction of government structure, re-engineering of business processes, computerization of various executive and operational activities, and the provision of better services to its clients, so as to establish a government of the information age.
Goals: To familiarize students with the basic concepts related to the following topics: Rapid Development of Information Technology, Government Informatization, Government Online and e-Government, Modelling of Government Business, e-Government Readiness Assessment, Metadata, e-Government Security, Risk Management, and Business Continuity Planning.
Prerequisites: Proficiency in written English.
Requirements: Adobe Acrobat Reader (click here to download Adobe Acrobat Reader)
Sample Module: Click here to see a sample module of the course.
Enrol: Click here to enrol
E-Government – What a Government Leader Should Know - Tactical Aspect

E-Government – What a Government Leader Should Know, Part II. Tactical Aspect
Description: The second part of the course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided. These info-structures are important to enable interoperability among government programmes, both for information sharing and for business transactions. Part II also covers a wide range of management issues, such as content management, knowledge management, storage management, and metadata.
Goals: To familiarize students with the basic concepts related to the following topics: Info-Structure: e-Record, Info-Structure: Authentication and Digital Signature, Info-Structure: e-Payment, Info-Structure: Portal, Change Management, Content Management, Document Management, Storage Management, Knowledge Management, and Information Management.
Prerequisites: Proficiency in written English.
Requirements: Adobe Acrobat Reader (click here to download Adobe Acrobat Reader)
Sample Module: Click here to see a sample module of the course.
Enrol: Click here to enrol
E-Government – What a Government Leader Should Know - Strategic Aspect

E-Government – What a Government Leader Should Know, Part III. Strategic Aspect
Description: The third part of the course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development, so that a government can achieve e-government milestones in a relatively short period of time. This part also addresses the critical success factors for e-government sustainable development, which is essential information for government leaders, including leadership and commitment of top management and continuous funding for e-government projects.
Goals: To familiarize students with the basic concepts related to the following topics: e-Government: Transformation of Government, e-Government Strategies, e-Government Policies, Related Laws and Regulations, e-Government Related Standards, Methodologies of e-Government Systems Development, Critical Success Factors of e-Government, and Funding of e-Government.
Prerequisites: Proficiency in written English.
Requirements: Adobe Acrobat Reader (click here to download Adobe Acrobat Reader)
Sample Module: Click here to see a sample module of the course.
Enrol: Click here to enrol
Decentralized Governance

Decentralized Governance
Description: This online training course contributes to the knowledge and practices of local governance leaders and policy makers especially as they relate to:
  • Managing equilibrium between centralized and decentralized governance systems
  • Responsiveness to people needs through participatory service delivery
  • Civic engagement, inclusiveness, partnerships and resource mobilization for poverty reduction and local level development
  • Building cohesive local level communities for a secure and peaceful environment
  • Developing institutional, structural arrangements, management systems and tools that work.
Goals: To familiarize students with the basic concepts related to the following topics: decentralization policy formulation and analysis; leadership and people empowerment; people participation and engagement in local government for local development; effective local government institutions and structural arrangements; fiscal decentralization, planning, regulating, budgeting and resources mobilization; governance approaches for peace and local development; and partnerships and decentralized cooperation.
Prerequisites: Proficiency in written English.
Requirements: Adobe Acrobat Reader (click here to download Adobe Acrobat Reader)
Sample Module: Not available yet.
Enrol: Enrollment will be open on June 1st, 2008.
Knowledge Management in Government Organization

Knowledge Management in Government Organization
Description: This online training course is designed as a brief introduction to knowledge management (KM) and a guide to the implementation of KM projects in government organizations.
Goals: To familiarize students with basic concepts related to the following topics: Knowledge Management (KM) Concepts, Objects, Principles and Expectations; KM in Government Organizations and Programmes; the KM Process: People-Track and Knowledge Centred Perspectives; Implementing KM in Government: Operational Skills and Mechanisms; IT-Track KM and Technologies for KM in Government; and the Next Steps of KM in Government.
Prerequisites: Proficiency in written English.
Requirements: Adobe Acrobat Reader (click here to download Adobe Acrobat Reader)
Sample Module: Not available yet.
Enrol: Enrollment will be open on June 1st, 2008.
E-Government Interoperability

E-Government Interoperability
Description: This online training course highlights the value of e-government interoperability and the steps required to achieve effective interoperability. It also answers some of the fundamental questions such as: who should be involved in e-Government Interoperability projects; why a Government Interoperability Framework (GIF) should be developed; how GIFs are produced and revised; and, what the key factors are for the successful development and operationalization of a GIF.
Goals: To familiarize students with the basic concepts related to the following topics: Standards and Architecture in Interoperability; the Government Interoperability Framework (GIF); GIF Development; and Architecture.
Prerequisites: Proficiency in written English.
Requirements: Adobe Acrobat Reader (click here to download Adobe Acrobat Reader)
Sample Module: Not available yet.
Enrol: Enrollment will be open on June 1st, 2008.
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