Content Description:

The first part of the course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government. The areas of e-government covered include: reconstruction of government structure, re-engineering of business processes, computerization of various executive and operational activities, and the provision of better services to its clients, so as to establish a government of the information age.

Developed by:

RCOCI Regional Cooperation Office for City Informatization	DPADM Division for Public Administration and Development Management

Learning Sessions:

› الدورة 1 --التطور السريع لتكنولوجيا المعلومات في القرن العشرين

› الدورة 2 --معلوماتية الحكومة

› الدورة 3 --الحكومة على شبكة الإنترنت والحكومة الإلكترونية

› الدورة 4 --وضع نماذج لعمل الحكومة

› الدورة 5 --تقييم استعداد الحكومة الإلكترونية

› الدورة 6 --بيانات التعريف

› الدورة 7 --أمن الحكومة الإلكترونية

› الدورة 8 --دارة المخاطر وتخطيط استمرارية العمل

Content Description

The second part of the course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided. These info-structures are important to enable interoperability among government programmes, both for information sharing and for business transactions. Part II also covers a wide range of management issues, such as content management, knowledge management, storage management, and metadata.

Developed by:

RCOCI Regional Cooperation Office for City Informatization	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description

The third part of the course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development, so that a government can achieve e-government milestones in a relatively short period of time. This part also addresses the critical success factors for e-government sustainable development, which is essential information for government leaders, including leadership and commitment of top management and continuous funding for e-government projects.

Developed by:

RCOCI Regional Cooperation Office for City Informatization	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description:

Visual support enables insightful ideas to leap over language barriers. This online training course communicates the main ideas in several fields of public administration through the use of diagrams. The diagrams are organized into six chapters: Systems and Environment of the Public Sector, Developing Human Resources, Adapting Technologies, Building Partnerships, Measuring for Performance, and Improving Public Performance.

Developed by:

ASPA The American Society for Public Administration	DPADM Division for Public Administration and Development Management

Learning Sessions:

Content Description:

The aim of this learning material is to build a Community of Practice for developing, sharing, and applying concrete solutions for Electronic Governance, with particular focus on developing countries. The document will describe the rationale, objectives, activities and future directions of an example community site.

Developed by:

UNU-IIST United Nations University - International Institute for Software Technology

Learning Sessions:

Content Description:

This learning material is an introduction to electronic government (e-government). Our basic premise that the governments' use of Information and Communication Technology (ICT) is not an end in itself, certainly not a technical exercise, but a tool to achieve better government. E-Government includes all measures to further this goal with the combination of ICT and the necessary organizational improvement. This definition is the point of departure for the rest of the document, that covers: reasons to embrace e-government, challenges to e-government, planning of e-government, front-office and back-office implementations, and the management of e-government projects.

Developed by:

UNU-IIST United Nations University - International Institute for Software Technology

Learning Sessions:

Content Description:

This learning material aims to provide a basic understanding of technologies supporting e-governance. It examines Ontologies and the Semantic Web in the context of electronic governance.

Developed by:

UNU-IIST United Nations University - International Institute for Software Technology

Learning Sessions:

Content Description:

Electronic Governance (e-Governance) seeks to transform public service delivery and citizens' participation or engagement in government decision processes for both social and economic benefits. Achieving effective and efficient e-governance depends largely on the availability of a strategic plan. An e-governance strategic plan typically describes the government's own view of electronic governance and identifies all its key stakeholders. It also provides the vision, goals, strategies and measurable objectives for the e-governance agenda as a whole. In addition, a typical strategic plan also specifies how government readiness for e-governance would be established and the basis for prioritizing initiatives. This learning material aims to provide a basic understanding of e-governance strategies and teaches how an effective strategic plan can be developed through a process. Important elements of the strategic plans of some e-governance leaders are also discussed as case studies.

Developed by:

UNU-IIST United Nations University - International Institute for Software Technology

Learning Sessions:

Content Description:

Organizational transformation is critical to the effective application of Information and Communication Technology (ICT) in business and in government in particular. There is growing consensus that most reported failures in ICT related-projects are due to the relatively poor attention given to organizational transformation issues - especially in terms of people and processes. This module discusses organizational transformation in the context of electronic governance. It starts by explaining change management in large organizations such as government agencies, new public management, strategic and performance management, business process reengineering, and the role of good practice program management when implementing IT strategy. Finally, the importance of ICT governance is explained as an enabler of organizational change.

Developed by:

UNU-IIST United Nations University - International Institute for Software Technology

Learning Sessions:

› Session I - Structures and Processes

› Session II - Introduction

› Session III - Change Management

› Session IV - Strategic and Operations Management

› Session V - Performance Management

› Session VI - Business Process Reengineering

› Session VII - Implementing Strategies Through Programs

› Session VIII - Structural Change

› Session IX - Summary

› Session X - Sources and Further Information

Content Description:

This learning material aims to provide a basic understanding of technologies supporting e-governance. It examines Workflow and Business Process Management for Electronic Government.

Developed by:

UNU-IIST United Nations University - International Institute for Software Technology

Learning Sessions:

Content Description:

The Guidelines on Strategic Planning in Parliament are intended to strengthen and support the strategic planning discipline in parliaments by providing insights into what strategic planning is, why it is critical, and how it can be applied in the parliamentary context.

Developed by:

DPADM Division for Public Administration and Development Management

Learning Sessions:

Content Description:

With only four years until the 2015 deadline for achieving the Millennium Development Goals (MDGs), the challenge remains to make children fully aware of them and of the important role they can play in achieving them. Sport stars – and football players in particular – often act as role models and, as such, can be of great added value to the UN and their partners, when disseminating key messages and values.

Score the Goals: Teaming Up to Achieve the Millennium Development Goals is a 32-page educational comic book featuring 10 football UN Goodwill Ambassadors, who become shipwrecked on an island on their way to playing an ‘all-star’ charity football game. Whilst on the island, the team has to tackle the eight MDGs along their journey towards being rescued. The 10 football players featuring in the comic book are Emmanuel Adebayor, Roberto Baggio, Michael Ballack, Iker Casillas, Didier Drogba, Luis Figo, Raúl, Ronaldo, Patrick Vieira, and Zinédine Zidane.

The comic book is primarily aimed at 8-14 year old children and provides a fun interactive way to help them understand, familiarize and reflect about the eight MDGs as well as inviting them to take action through several activities provided in the adjoining educational guide.

Content Description:

L'Ethique professionnelle pour le Service Civil est aujourd'hui une question très complexe. Il n'est plus suffisant que les fonctionnaires combattent contre la corruption, l'abus de pouvoir, le trafic d'nfluence, et la mauvaise administration, bien que ceci soit maintenant reconnu comme un minimum irréductible pour que la gouvernance démocratique puisse survivre. Alors qu'il y a consensus, y compris l'accord international, sur ce que nous devons faire pour mitiguer la corruption officielle, nous ne savons toujours pas ce que l'on peut faire pour y arriver y répondre aux questions telles que: Quel est mon devoir en vue de l'intérêt public et en tant que fonctionnaire.

Developed by:

CAFRAD African Training and Research Centre in Administration for Development	DPADM Division for Public Administration and Development Management

Content Description:

With only four years until the 2015 deadline for achieving the Millennium Development Goals (MDGs), the challenge remains to make children fully aware of them and of the important role they can play in achieving them. Sport stars – and football players in particular – often act as role models and, as such, can be of great added value to the UN and their partners, when disseminating key messages and values.

Score the Goals: Teaming Up to Achieve the Millennium Development Goals is a 32-page educational comic book featuring 10 football UN Goodwill Ambassadors, who become shipwrecked on an island on their way to playing an ‘all-star’ charity football game. Whilst on the island, the team has to tackle the eight MDGs along their journey towards being rescued. The 10 football players featuring in the comic book are Emmanuel Adebayor, Roberto Baggio, Michael Ballack, Iker Casillas, Didier Drogba, Luis Figo, Raúl, Ronaldo, Patrick Vieira, and Zinédine Zidane.

The comic book is primarily aimed at 8-14 year old children and provides a fun interactive way to help them understand, familiarize and reflect about the eight MDGs as well as inviting them to take action through several activities provided in the adjoining educational guide.

Content Description

Acest curs oferă cunoştinţe generale cu privire la conceptele de bază ale dezvoltării TIC şi e-guvernare. Acesta oferă o imagine de ansamblu a evoluţiei de IT, conţinutul şi aplicaţiile sale, cu referire în special la e-guvernare. Domeniile de e-guvernare acoperite includ: reconstrucţia structura guvernului, re-inginerie a proceselor de afaceri, informatizarea executive diferite şi activităţile operaţionale, şi furnizarea de servicii mai bune clienţilor săi, astfel încât să formeze un guvern de vârstă informaţii.

Developed by:

Government of Romania Ministry of Communications and Information Society	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description

Acest curs descrie fundamentale infrastructurilor care sunt necesare pentru succesul dezvoltarii e-government. O privire de ansamblu asupra diferitelor informaţii legate de infrastructuri, care sunt fundamentale pentru punerea în aplicare a e-government, cum ar fi e-record, portaluri, şi-plata e sunt furnizate. Aceste info-structuri sunt importante pentru a permite interoperabilitatea între programele guvernamentale, atât pentru schimbul de informaţii şi pentru tranzacţiile de afaceri. Cursul acoperă, de asemenea, o gamă largă de probleme de management, cum ar fi de management al conţinutului, managementul cunoaşterii, managementul dispozitivelor de stocare, şi metadate.

Developed by:

Government of Romania Ministry of Communications and Information Society	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description

Acest curs se referă la discută la nivel înalt privind e-guvernare dezvoltare durabilă. Acesta include diverse politici, legi şi reglementări care ajuta pentru a facilita dezvoltarea de e-guvernare, astfel că un guvern poate realiza repere de e-guvernare într-o perioadă relativ scurtă de timp. Se adresează, de asemenea, factorii critici de succes pentru dezvoltarea e-government durabilă, care este o informaţie esenţială pentru lideri guvernamentali, inclusiv conducerea şi angajamentul managementului de vârf şi continuă pentru finanţarea proiectelor de e-guvernare.

Developed by:

Government of Romania Ministry of Communications and Information Society	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description

Первая часть курса обеспечивает фоновое знание на фундаментальных понятиях развития Информационной и Коммуникационной Технологии и Электронного управления. Это дает краткий обзор эволюции Информационной Технологии, ее контент (содержание) и ее программных приложений со специфической ссылкой на Электронное управление. Области покрытого электронного управления включают: реконструкцию правительственной структуры, реструктуризация деловых процессов, компьютеризация различной исполнительной и эксплуатационной деятельности и условия улучшения обслуживания его клиентов, чтобы установить управление эры информации.

Developed by:

RCOCI Regional Cooperation Office for City Informatization	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description

Вторая часть курса описывает информационную структуру, которая требуются для успешного развития Электронного управления. Предоставлен краткий обзор инфраструктуры, которая имеет связь с обслуживанием информации и фундаментальное значение для внедрения электронного управления, такой как электронный учет, порталы, электронные оплаты. Эти информационные структуры важны для обеспечения взаимодействия сетей в пространстве правительственных программ, как для обмена информацией, так и для выполнения деловых транзакций. Вторая часть также покрывает широкий диапазон проблем управления типа управления контентом, управления знаниями, управления хранением и метаданными.

Developed by:

RCOCI Regional Cooperation Office for City Informatization	DPADM Division for Public Administration and Development Management

Learning Sessions

› Сессия 1 - Информационная Структура: электронный Учет

› Сессия 2 - Информационная структура: Идентификация и Цифровая подпись

› Сессия 3 - Информационная структура: электронный платеж

› Сессия 4 - Информационная структура: Портал

› Сессия 5 - Управление изменениями

› Сессия 6 - Управление контентом

› Сессия 7 - Управление документами

› Сессия 8 - Управление процессом хранения информации 

› Сессия 9 - Управление знаниями

› Сессия 10 - Управление информацией

Content Description

Третья часть курса обсуждает проблемы высокого уровня в стабильном развитии Электронного управления. Она включает в себя различную политику, законы и постановления, которые помогают облегчить развитие Электронного управления так, чтобы правительство могло достигнуть важных этапов на пути к зрелости такого управления в сравнительно короткие сроки. Эта часть также направлена на важный фактор успеха для устойчивого развития Электронного управления, который является существенной информацией для государственных лидеров, включая управление и верность избранному пути со стороны высшего руководства и постоянного финансирования проектов Электронного управления.

Developed by:

RCOCI Regional Cooperation Office for City Informatization	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description

Цель этого учебного материала является Ознакомить студентов с фундаментальными понятиями, связанными с общественным управлением собственности.

Developed by:

SSPE Supreme School of Privatization and Entrepreneurship	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description:

Los recursos humanos, mejor expresados como potencial humano constituye en toda organización el factor principal e indispensable para prestar servicios de calidad y lograr las metas y objetivos fijados, cualquiera fuera su naturaleza administrativa, operativa e incluso política. El presente programa pretende apoyar el desarrollo de competencias en los Directivos, Ejecutivos, Profesionales y Funcionarios que se desempeñan en las áreas de recursos humanos y capacitación, entregándoles herramientas que les permitan brindar los apoyos que los establecimientos, funcionarios y la Red requieren para lograr sus objetivos.

Developed by:

DPADM Division for Public Administration and Development Management

Learning Sessions:

› Session I - Introductorio

› Session II - Planificación y organización del trabajo

› Session III - Gestión del empleo

› Session IV - Gestión del rendimiento

› Session V - Gestión de la compensación

› Session VI - Gestión del desarrollo

› Session VII - Gestión de las relaciones humanas y sociales

› Session VIII - Organización de la función de recursos humanos

› Session IX - Las tendencias de forma de la función pública

› Session X - La implantación de la Carta Iberoamericana de la Función Pública

Content Description:

With only four years until the 2015 deadline for achieving the Millennium Development Goals (MDGs), the challenge remains to make children fully aware of them and of the important role they can play in achieving them. Sport stars – and football players in particular – often act as role models and, as such, can be of great added value to the UN and their partners, when disseminating key messages and values.

Score the Goals: Teaming Up to Achieve the Millennium Development Goals is a 32-page educational comic book featuring 10 football UN Goodwill Ambassadors, who become shipwrecked on an island on their way to playing an ‘all-star’ charity football game. Whilst on the island, the team has to tackle the eight MDGs along their journey towards being rescued. The 10 football players featuring in the comic book are Emmanuel Adebayor, Roberto Baggio, Michael Ballack, Iker Casillas, Didier Drogba, Luis Figo, Raúl, Ronaldo, Patrick Vieira, and Zinédine Zidane.

The comic book is primarily aimed at 8-14 year old children and provides a fun interactive way to help them understand, familiarize and reflect about the eight MDGs as well as inviting them to take action through several activities provided in the adjoining educational guide.

Content Description

Перша частина курсу забезпечує фонові знання на фундаментальних поняттях розвитку Інформаційної та Комунікаційної Технології (ІКТ) та e-керування. Це дає стислий огляд  еволюції Інформаційної Технології, її контент (вміст) и її прикладних програм зі специфічним посиланням на Електронне керування. Сфери покритого електронного керування включають: реконструкцію керівної структури, реорганізацію бізнес-процесів, комп’ютеризацію різноманітної виконавчої та експлуатаційної діяльності та умови покращення обслуговування його клієнтів для встановлення керування ери інформації.

Developed by:

RCOCI Regional Cooperation Office for City Informatization	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description

Друга частина курсу описує інформаційну структуру, необхідну для успішного розвитку Електронного керування. Надано стислий огляд Інфраструктури, що має зв’язок з обслуговуванням інформації і фундаментальне значення для впровадження електронного управління, таких як електронний запис, портали, електронні оплати. Дані інформаційні структури є важливі для забезпечення взаємодії мереж у просторі урядових програм, як для обміну інформацією, так і для виконання ділових транзакцій. Друга частина також покриває численний діапазон проблем управління типу управління контентом, управління знаннями, управління зберіганням та метаданими.

Developed by:

RCOCI Regional Cooperation Office for City Informatization	DPADM Division for Public Administration and Development Management

Learning Sessions

Content Description

Третя частина курсу обговорює проблеми високого рівня в сталому розвитку Електронного керування. Вона включає в себе різноманітну політику, закони та постанови, що допомагають полегшити розвиток Електронного керування таким чином, щоб уряд зміг досягти важливих етапів та шляху до зрілості такого керування в порівняно короткий термін. Ця частина також направлена на важливий фактор успіху для стійкого розвитку Електронного керування, який є суттєвою інформацією для лідера у сфері управління, включаючи керування і вірність обраному шляху з боку вищого керівництва та постійного фінансування проектів Електронного керування.

Developed by:

RCOCI Regional Cooperation Office for City Informatization	DPADM Division for Public Administration and Development Management

Learning Sessions