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UN Public Service Award Categories
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| Category 1 |
Improving transparency, accountability, and responsiveness in the Public Service
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Criteria
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Description
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Promotes Transparency
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Creates mechanisms to increase the public’s ability to observe, monitor and analyze government decision-making and processes. The mechanisms can be documentary, face-to-face, meetings, and/or electronic.
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Promotes Accountability
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Utilizes documentation in various forms which can serve as evidence of a government’s conformity to legal, procedural and fiscal requirements, and improves processing of complaints and handling of grievances.
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Promotes Responsiveness
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Enhances the monitoring and filtering of public opinion and the views of concerned sections of the community, and includes an obligation to share information and demonstrate openness through consultative mechanisms with the public.
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Promotes Equity
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Extends service delivery to vulnerable groups and/or enables service delivery to a wider population particularly through mechanisms that promote social inclusion relating to gender equality, cultural diversity, the youth, elderly, disabled and other vulnerable populations.
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Transforms Administration
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Involves transformation within a large framework rather than incremental improvements. Innovative methods, tools and techniques, in the context of a given country or region, are applied to themes such as modernization, change of organizational culture, administrative reforms or the overhaul of government service delivery procedures.
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Introduces a New Concept
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Introduces a unique idea, distinctively new approach to problem solution, or unique policy or implementation design, in the context of a given country or region, for transparency, accountability and responsiveness in the Public Service.
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| Category 2 |
Improving the delivery of services
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Criteria
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Description
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Increases Efficiency
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Streamlines processes, reduces red tape, and improves coordination and other measures increasing efficiency. An increase in efficiency must be supported by quantifiable indicators, surveys, questionnaires, etc.
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Provides High-Quality Service Delivery
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Provides timeliness, courtesy, access and client-orientation in public service delivery. Includes the availability of government services at times and in ways that are more convenient to the public, speedy processing of applications or claims, reduction in the amount of paperwork and other activities citizens must perform in order to demonstrate compliance.
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Transforms Administration
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Involves transformation within a large framework rather than incremental improvements. Innovative methods, tools and techniques, in the context of a given country or region, are applied to themes such as modernization, change of organizational culture, administrative reforms or the overhaul of government service delivery procedures.
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Introduces a New Concept
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Introduces a unique idea, distinctively new approach to problem solution, or unique policy or implementation design, in the context of a given country or region, for transparency, accountability and responsiveness in the Public Service.
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| Category 3 |
Fostering participation in policy-making decisions through innovative mechanisms
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Criteria
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Description
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Promotes responsiveness
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Enhances responsiveness of government to the demands and needs of citizens; favours the inclusion of the views of concerned sections of the community in public affairs; and demonstrates openness through consultative mechanisms with the public.
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Promotes Participation through New Institutional Mechanisms
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Implements new processes and institutional mechanisms to channel the demands and views of citizens. This may include decision-support systems, government networking, and consultation mechanisms leading to more effective policymaking and implementation as well as holistic and “horizontal” approaches to public service delivery and management.
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Facilitates
e-Participation
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Enables governments – policy makers and public officials – to better interact with the public, particularly individual citizens, and allows citizens, for instance, to better express their needs, participate in and influence policy-making; comment on policy implementation; provide feedback on government services (on and off-line services); and file complaints.
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Introduces a New Concept
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Introduces a unique idea, distinctively new approach to problem solution, or unique policy or implementation design, in the context of a given country or region, for greater participation of citizens in policy-making decisions, particularly the poor.
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| Category 4 |
Advancing knowledge management in government
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Criteria
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Description
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| Increases efficiency |
Streamlines processes, reduces red tape, and improves coordination and other measures increasing efficiency through the application of knowledge management processes. An increase in efficiency must be supported by quantifiable indicators, electronic surveys, questionnaires, etc. |
| Provides high quality service delivery |
Provides timeliness, courtesy, access and client-orientation in public service delivery. Includes the availability of e-government services at times and in ways that are more convenient to the public, speedy processing of applications or claims, reduction in the amount of paperwork and other activities citizens must perform in order to demonstrate compliance. |
Transforms administration |
Involves transformation within a large framework rather than incremental improvements. Innovative methods, tools and techniques, in the context of a given country or region, are applied to themes such as modernization through the provision of e-government services, change of organizational culture, administrative reforms or the overhaul of government service delivery procedures and the application of knowledge management processes.
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| Facilitates e-participation |
Enables governments – policy makers and public officials – to better interact with the public, particularly individual citizens, and allows citizens, for instance, to better express their needs through electronic means, participate in and influence policy-making; comment on policy implementation; provide feedback on government services (on and off-line services); and file complaints. |
| Introduces a new concept |
Introduces a unique idea, distinctively new approach to problem solution through the application of new knowledge management techniques, or unique policy or implementation design, in the context of a given country or region, for greater participation of citizens in policy-making decisions, particularly the poor. |
Promotes accountability
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Utilizes documentation in various forms which can serve as evidence of a government’s conformity to legal, procedural and fiscal requirements, and improves processing of complaints and handling of grievances through e-applications.
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| Promotes transparency |
Creates electronic mechanisms to increase the public’s ability to observe, monitor and analyse government decision-making and processes. |
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| Special Award |
UNPAN Member Excellence Award on Knowledge Sharing
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Criteria
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Description
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| Must be an Official UNPAN Partner Organization |
This category is open to current UNPAN Partner Organizations only. Please click here to learn more about current UNPAN Partners. |
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Content Contribution on UNPAN
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Shares relevant news, documents, events, resources, and contact information in the area of public administration with reference to a respective region.
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Good Practice with Reference to Knowledge Management and Collaboration
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Recognizes intellectual assets and values throughout intra-organisational and inter-organisational levels. Senior management supports knowledge sharing, learning and other desired 'KM' behaviour. Promotes knowledge sharing through the UNPAN portal on a day-to-day basis.
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Participation in UNPAN Workshops, Online and Offline Networking Tools
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Participates and contributes useful content in UNPAN workshops, UNPAN forums, the UNPAN Blog, UNPAN Wiki and other online and offline tools.
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