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UN Public Service Awards  
 The United Nations Public Service Awards is the most prestigious international recognition of excellence in public service. It rewards the creative achievements and contributions of public service institutions that lead to a more effective and responsive public administration in countries worldwide. Through an annual competition, the UN Public Service Awards promotes the role, professionalism and visibility of public service.      

TO APPLY:

              All nominations should be entered in the online application database at:
http://www.unpan.org/applyunpsa2012
from 15 September 2011 until 31 December 2011

THE DEADLINE FOR SUBMITTING NOMINATIONS FOR THE 2012 UNPSA CYCLE IS OVER.

For those who have submitted nominations, please be informed of the following dates:

• 7 February 2012: Notification by email of the FIRST ROUND evaluations' results

• 15 March 2012: Deadline for submitting supporting documentation on the UNPSA online database (only for those initiatives that have passed to the second round). Please note that if we do not receive the supporting documentation by this deadline, the initiative will be disqualified and will not be reviewed in the second round of evaluations.

• 15 April 2012: Notification of the SECOND ROUND evaluations' results

• May 2012: Notification OF 2012 UNPSA Winners

 

 


Click on the links below to read more about the UNPSA:

Member States request UNDESA and UNODC to continue their fruitful collaboration in the management of the United Nations Public Service Awards in Resolution 4/3, paragraph 21.  To view the text of the resolution, click here:

http://www.unodc.org/unodc/en/treaties/CAC/CAC-COSP-session4-resolutions.html

 

UN Innovations in Public Governance Application for iPhone/iPad

        The UN's latest mobile application, UN Innovations in Public Governance, was launched by DPADM/DESA at the UN Public Service Awards Ceremony in Dar es Salaam on 23 June 2011. The free application, available worldwide for iPhone, iPod Touch, and iPad, lets users easily explore the entire archive of 145 Public Service Award-Winning Initiatives, including the just-announced 2011 winners. The App allows users to filter by Subject, Category, Region, Country and Year, and learn about each initiative from content that is optimised for a mobile platform.

FOR MORE INFORMATION, KINDLY CLICK ON THIS YEAR'S UNITED NATIONS PUBLIC SERVICE AWARDS LINK:  www.unpan.org/2011unpsd
 

If you are a winner of the UNPSA, please take a few moments to fill out this questionnaire and to provide us with your feedback on what it has meant for your organization to win this Award. We will portray the most successful stories on our quarterly UNPSA Newsletter.

United Nations Public Service Awards
Application, Procedures and Winners




2011 United Nations Public Service Award Winners & Finalists
How to Apply

  Who is eligible?
  What are the categories and criteria?
  How to apply?
  Why was the UNPSA established?
  What is the Purpose of the Awards?
  How was the UNPSA established?
  When was the UNPSA established?
  Who manages the UNPSA Programme?


Who is eligible? [top]

All Public organizations/agencies at national and sub-national levels, as well as public/private partnerships and organizations performing outsourced public service functions, are eligible for nomination. The United Nations Public Service Awards take into consideration a geographical distribution of five regions. In order to level the playing field for nominations received from countries with varying levels of development and income, the following five regions have been established:

  • Africa;
  • Asia and the Pacific;
  • Europe and North America;
  • Latin America and the Caribbean; and
  • Western Asia

Nominations have to be made by another entity than the institution being nominated, i.e. self nominations will not be accepted. Eligible nominators include: Government departments and agencies; universities, non-governmental organizations, professional associations, etc.

Purely scientific innovations, e.g. in medical or environmental science, do not qualify for the United Nations Public Service Awards.

 

What are the categories and criteria? [top]

In 2011, the United Nations Public Service Awards will be given in the following five categories:

  • Preventing and combating corruption in the public service
  • Improving the delivery of services
  • Fostering participation in policy-making decisions through innovative mechanisms
  • Advancing knowledge management in government
  • Promoting gender responsive delivery of public services 
The criteria of each category can be viewed on the following topic, UN Public Service Award Categories.
 

How to Apply? [top]

The application process consists of two steps.

Step 1 An application form has to be completed online in mid October when the 2011 call for nominations is announced. Click here to enter the United Nations Public Service Awards Online Application System. Please note that only online nominations will be allowed to enter the competition in one of the six official United Nations languages (Arabic, Chinese, English, French, Russian or Spanish). Please also be advised, that applications should be saved as a Word document for your own record before submission into the Online Application System. It is strongly recommended that applications are submitted as soon as possible and no later than 15 January 2011.
Step 2

Upon reception of the applications, the Division for Public Administration and Development Management (DPADM) pre-selects nominations. Pre-selected candidates are asked to submit additional information such as a cover letter, letters of reference, supporting documents (e.g., evaluation and audit reports, results of client surveys), etc. DPADM then shortlists candidates on the basis of the documents provided. The short-listed are subsequently considered by the United Nations Committee of Experts in Public Administration. After due consideration, the Committee advises the UN Secretary-General concerning the winners of the Awards.

What supporting documentation is required for the second round?

a) Cover Letter
b) two Letters of Reference
c) two to five Supporting Documents

What is a Cover Letter? A letter indicating your initiative and the supporting documentation you are enclosing is needed for verification purposes only if you send documentation by regular mail otherwise you can upload directly on-line the following documentation.

What are Reference Letters? Two letters of reference: A letter of reference is a letter written by any organization, public or private, different from the institution being nominated, pointing out the valuable achievements resulting from the implementation of the initiative submitted, and underlining why this initiative and/or institution is worthy of being awarded.

What are Supporting Documents? A minimum of two and up to five supporting documents: Supporting documents are any kind of material (evaluation and audit reports, results of client/citizen surveys, books, DVDs, videotapes, newspaper articles, CD-ROMs, etc.) you may wish to submit to validate and highlight your nomination.

How should the documentation be submitted to the UNPSA Programme?

Pre-selected institutions are strongly encouraged to upload relevant documents in the on-line UNPSA System by using the user ID and password provided in the confirmation e-mail they received after submitting their nomination. Institutions wishing to send by regular mail or FedEx documentation that cannot be uploaded (e.g. books, DVDs, videos, CD-ROMs, etc) should bear in mind that such material has to be received before the deadline of 11 March 2011. If you are submitting documentation both on-line and by regular mail, please make sure to include in your cover letter the ID number of your initiative and a complete list of documents that are being submitted for the second round.

Where should the documentation be sent to?


Adriana Alberti, Coordinator
UNPSA Programme
Division for Public Administration and Development Management / UNDESA
 2 UN Plaza DC-2 Room 1734
New York, NY 10017 United States of America

Click here to upload your documentation on the United Nations Public Service Awards Online Application System.

Selection Process in more Detail

Different Screeners/Judges assess nominations according to the process described below:

Designated DPADM experts make an initial review of the forms and accompanying documents for each nomination to ensure completeness of the nomination and supporting materials. Incomplete nominations or those that do not comply with the eligibility criteria are rejected.

Each nomination is pre-screened by DPADM experts. Each nomination is reviewed by two different experts to ensure a fair assessment of applications. A short list of nominations is established based on this pre-screening, aimed at identifying only the projects/ initiatives with potential to win the competition.

Short-listed candidates are required to provide additional documents for a second review. After another screening according to the same modalities than the first one, a second short list is established.

DPADM transmits the second short list to the Committee of Experts on Public Administration (CEPA). A subcommittee of the CEPA is established to conduct the final selection and submit the selected award winners to the Committee for endorsement.

The Committee of Experts on Public Administration (CEPA) is a subsidiary body of the Economic and Social Council (ECOSOC). The Committee, which was established by ECOSOC in its resolution 2001/45, comprises twenty-four experts appointed for four years who serve in their personal capacity. The experts are nominated by the UN Secretary-General, in consultation with Member States, and approved by the Economic and Social Council. Click here for more information on CEPA.

A process of verification and validation is implemented to ascertain congruence between the nomination documents and what happens on the ground.

The CEPA submits its recommendations concerning the winning cases to the UN Secretary-General for declaration of the winners.

The winners of the awards are officially announced.

Reviewers assess each nomination according to an evaluation form designed for each category of the Award. This form features certain number of questions, and a mark is given for each question.

 

Why was the UNPSA established? [top]

The United Nations Millennium Declaration emphasized the role of democratic and participatory governance in assuring the rights of men and women to “live their lives and raise their children in dignity, free from hunger and from the fear of violence, oppression, or injustice”. It also noted that good governance within each country is a prerequisite to “making development a reality for everyone and to freeing the entire human race from want”.

Experience demonstrates that without good governance, nationally or internationally, and an efficient, competent, professional, responsive and highly dedicated public service, sustainable development and livelihood are jeopardized. The Secretary-General, in his speech at the World Youth Forum in 1998, stressed the importance of public service by encouraging the world’s youth to enter into this field. He said, “In this changing world of new challenges, we need, more than ever before, dedicated and talented individuals to enter public service. More than ever before, we need people like you sitting here today, to make the choice of service to humankind.”

To recruit and retain its fair share of best talent, develop innovative practices and enhance its efficiency and effectiveness, public service must be visible. Also, its guiding principles, which revolve around such objectives as public interest, eradication of poverty, equity, individual rights and working ethics, including transparency, accountability and efficiency, must be conveyed to the public.

 

What is the Purpose of the Awards?

[top]

The overall purpose of the United Nations Public Service Awards is to recognize the institutional contribution made by public servants to enhance the role, professionalism, image and visibility of the public service (Economic and Social Council decision 2000/231). It can be translated into the following more specific objectives:

(a) To reward service to citizens and motivate public servants worldwide to sustain the momentum of innovation and the improvement of the delivery of public services;

(b) To collect and disseminate successful practices and experiences in public administration in order to support efforts for improvements in country level public service delivery;

(c) Through success stories, to counterbalance any negative image of public administration, raise the image and prestige of public servants and revitalize public administration as a noble discipline on which development greatly depends;

(d) To promote, encourage and facilitate networking among institutions and organizations relevant to public administration and strengthen the networks of the United Nations programme on public administration and development; and

(e) To enhance professionalism in the public service in rewarding the successful experiences in innovations and excellence in the public service.

In brief, the Awards aim to:

  • Discover innovations in governance;
  • Reward excellence in the public sector;
  • Motivate public servants to further promote innovation;
  • Enhance professionalism in the public service;
  • Raise the image of public service;
  • Enhance trust in government; and
  • Collect and disseminate successful practices for possible replication.
 

How was the UNPSA established? [top]

The United Nations General Assembly, in its resolution A/RES/57/277 on March 7, 2003
( | Arabic | Chinese | English | French | Russian | Spanish |), designated 23 June as the United Nations Public Service Day to “celebrate the value and virtue of service to the community”.

The Economic and Social Council established the United Nations Public Service Awards to be bestowed on the Public Service Day for contributions made to the cause of enhancing the role, prestige and visibility of public service.

 

When was the UNPSA established? [top]
It was established in 2003.
 

Who manages the UNPSA Programme? [top]
It is managed by the Division for Pubic Administration and Development Management of the United Nations Department of Economic and Social Affairs.
 
UN Public Service Award Categories
Category 1 - Preventing and combating corruption in the public service
Category 2 - Improving the delivery of public services
Category 3 - Fostering participation in policy-making decisions through innovative mechanisms
Category 4 - Advancing knowledge management in government
Category 5 - Promoting gender responsive delivery of public services

 

Category 1
Preventing and combating corruption in the public service

Criteria

Description

Promotes Transparency

Creates mechanisms to increase the public’s ability to seek and receive information in a timely manner, observe, monitor and analyze government decision-making and processes. The mechanisms can be documentary, face-to-face, meetings, and/or electronic.

Promotes Accountability

Utilizes documentation in various forms which can serve as evidence of a government’s conformity to legal, procedural and fiscal requirements, and improves processing of complaints and handling of grievances.

Promotes Responsiveness

Promotes initiatives to raise public awareness of corruption and government action to prevent and combat it; encourages public opinion’s monitoring and filtering of government decisions and the views of concerned sectors of the community; promotes partnerships between the public and the private sectors to prevent corruption; includes an obligation to disclose information on the organization, functioning and decision-making process of public administration and demonstrates openness through consultative mechanisms with the public.

Promotes Integrity and Measures to Prevent Abuse or Misuse of Public Power


Promotes and effectively implements regulation models for the public sector, including provisions addressing conflict of interest, and professional codes of conduct; enforces disciplinary or other measures against public officials who do not comply with such regulation models, and periodically publishes this information.
Promotes Innovative Management of Public Finances Promotes and implements clear and consistent regulations and procedures for budget preparation and adoption, as well as effective scrutiny and monitoring of public revenues and spending to prevent corruption, including through e-procurement and other means. Periodically publishes information on public revenues and expenditures through electronic or other means of communication.

Transforms Administration

Undertakes transformation within a large framework rather than incremental improvements. Innovative methods, tools and techniques, in the context of a given country or region, are applied to promote regulatory simplification, change of organizational culture to promote ethics and integrity, as well as administrative reforms aimed at reducing bureaucratic steps and hurdles required to obtain a service, and increased use of automated systems through the application of ICTs.

Introduces a New Concept

Introduces a unique idea, distinctively new approach to problem solution, or unique policy or implementation design, in the context of a given country or region, for preventing and combating corruption in the public service.

 

Category 2
Improving the delivery of services

Criteria

Description

Increases Efficiency

Streamlines processes, reduces red tape, and improves coordination and other measures increasing efficiency. An increase in efficiency must be supported by quantifiable indicators, surveys, questionnaires, etc.

Provides High-Quality Service Delivery

Provides timeliness, courtesy, access and client-orientation in public service delivery. Includes the availability of government services at times and in ways that are more convenient to the public, speedy processing of applications or claims, reduction in the amount of paperwork and other activities citizens must perform in order to demonstrate compliance.

Incorporates Citizens’ Feed-back Actively incorporates citizens’ inputs and feed-back regarding public service delivery satisfaction.
Improves Access and Promotes Equity Promotes equity by extending service delivery to vulnerable groups (e.g. the poor, women, minorities, the youth, elderly, the disabled and others) and/or enables service delivery to a wider population, particularly through mechanisms that promote social inclusion. Has extended services to a wider population than before.
Promotes Partnerships Promotes partnerships between the public sector, civil society and the private sector in public service design and implementation

Transforms Administration

Involves transformation within a large framework rather than incremental improvements. Innovative methods, tools and techniques, in the context of a given country or region, are applied to themes such as modernization, change of organizational culture, administrative reforms or the overhaul of government service delivery procedures.

Introduces a New Concept

Introduces a unique idea, distinctively new approach to problem solution, or unique policy or implementation design, in the context of a given country or region, for transparency, accountability and responsiveness in the Public Service.

Category 3
Fostering participation in policy-making decisions through innovative mechanisms

Criteria

Description

Promotes responsiveness

Enhances responsiveness of government to the demands and needs of citizens; favours the inclusion of the views of concerned sections of the community in public affairs; and demonstrates openness through consultative mechanisms with the public.

Promotes Participation through New Institutional Mechanisms

Implements new processes and institutional mechanisms to channel the demands and views of citizens. This may include decision-support systems, government networking, and consultation mechanisms leading to more effective policymaking and implementation as well as holistic and “horizontal” approaches to public service delivery and management.

Facilitates
e-Participation

Enables governments – policy makers and public officials – to better interact with the public, particularly individual citizens, and allows citizens, for instance, to better express their needs, participate in and influence policy-making; comment on policy implementation; provide feedback on government services (on and off-line services); and file complaints.

Transforms Administration Involves transformation within a large framework rather than incremental improvements. Innovative methods, tools and techniques, in the context of a given country or region, are applied to themes such as modernization, change of organizational culture, administrative reforms or the overhaul of government service delivery procedures.

Introduces a New Concept

Introduces a unique idea, distinctively new approach to problem solution, or unique policy or implementation design, in the context of a given country or region, for  greater participation of citizens in policy-making decisions, particularly the poor.


 
Category 4

Advancing knowledge management in government

Criteria

Description


Supports and develops knowledge management policies, institutions and systems for development
Supports, develops and implements policies, institutions and systems (including infrastructure, and processes), to generate, analyze, identify, acquire, store, manage, share and transfer endogenous and exogenous knowledge in government to promote socio-economic development. Develops knowledge management strategies and action plans, and disseminates practical examples of knowledge management efforts. Develops systems for enhancing capacity of government and non-government actors to manage, integrate, share and preserve knowledge and to convert information into explicit knowledge. Promotes an understanding of the impact of effective knowledge application on government and governance. Adopts systems to convert internalized tacit knowledge into explicit codified knowledge in order to share it. Analyzes how the effective application of the public sector's knowledge assets can help society pursue development objectives and promotes managing data, information and knowledge to support learning, adaptation and adoption of good practices that lead to achieving development goals (e.g. National Knowledge, Innovation and Technology – KIT - councils; science and technology regulatory bodies; systems for raising KIT literacy; systems for government-sponsored R&D; systems for making publicly owned non-proprietary information and knowledge available in the public domain).
Enhances organizational performance through increased communication and collaboration across government departments and among public officials Enhances organizational performance by improving communication among people, within and across processes, within and across functions, and within and across organizational units. Enhances learning, promotes greater awareness of the organization’s mission, transforms individual knowledge into organizational knowledge and vice-versa, and promotes an organizational culture that encourages innovation. It promotes the concept of a learning organization. Enhances collaboration and coordination of activities among employees through knowledge sharing by utilizing innovative channels and tools (for example, ICT tools such as e-learning, web conferencing, collaborative software, content management systems, wikis, blogs and other technologies, workshops, as well as online and off-line trainings). Develops and promotes cross-governmental projects/initiatives (among ministries and agencies) to avoid duplication of costs, to improve effectiveness and efficiency and to facilitate knowledge sharing and exchange, including exhange among human resources, and to better mobilize resources.
Improves human resources’ skills and productivity
Enhances human resources’ skills at the task level, process level, function level and organization level by providing tools and resources that encourage continuous learning through, for example, the establishment of communities of practices (connecting people with know-how across government and leveraging the expertise of people within and outside the organization), as well as training and capacity development activities. Promotes productivity by better managing knowledge, information and data, which helps employees to avoid re-invent processes, to streamline tasks, to learn from practice, to avoid duplication of work, to reduce costly mistakes through peer-to-peer learning, achieve objectives faster and at less cost through a better use of latent knowledge, and retain knowledge. Ensures that the intellectual capabilities of an organisation are shared, maintained and institutionalized as individuals retire and new workers are hired. Facilitates and encourages organizational innovation and learning through a continued improvement cycle.
Improves public policy and strategy formulation and implementation Improves public policy and strategy formulation and implementation by promoting evidence-based decision-making through the development of integrated systems to gather, organize, refine and disseminate data, facts, information, good practices and lessons learned on an array of policy issues (for example by using ICT, mobile technologies and other communication tools like social networks, etc.).
Promotes better communication flows among government and citizens, and improves transparency, accountability and public service delivery Increases communication and network connectivity between employees and citizens with the objective of improving information flow, transparency and accountability. Improves the delivery of public services by making available to citizens increased knowledge about the development and provision of products and services in terms of planning, budgeting, procurement, project management, internal and external human resources performance, deliverables, and opens up channels for monitoring, auditing, ex-post evaluation, service level agreements (SLA), key performance indicators (KPI), customer satisfactions and other feed-back among government and citizens.
Introduces a new concept Introduces a unique idea, distinctively new policy and implementation design, approach to promoting knowledge management and/or innovation, in the context of a given country or region, for greater public sector performance and socio-economic development.
Transforms administration Involves transformation within a large framework rather than incremental improvements. Innovative methods, tools and techniques, in the context of a given country or region, are applied to transform public sector organizations through the application of effective knowledge management systems and/or strategic application of ICT in government.

 

Category 5
Promoting gender responsive delivery of public services

Criteria

Description

Provides high quality service delivery for women Provides increased access to high quality and affordable service delivery for women; Includes innovations in service delivery mechanisms that cater to the specific needs of women, in particular responding to the specific security risks, care burden, mobility and access issues faced by women.

Promotes accountability in service delivery to women

 

 Utilizes documentation in various forms which can serve as evidence of a government’s conformity to women’s human rights; ensures mechanisms that support women to easily obtain information about government actions, initiate investigations or be compensated where necessary; and ensures that officials are sanctioned when women's needs are ignored or when women's rights for service delivery are not protected.

 

Promotes transparency in service delivery to women

 Creates mechanisms to increase the ability of women to observe, monitor and analyze government decision-making and processes, including participatory budgeting and planning processes, and citizen feedback mechanisms. 

Promotes responsiveness to the needs of women

 Enhances responsiveness of government to the demands and needs of women, in particular those in remote rural areas; Demonstrates openness through consultative mechanisms with women and their representatives; Implements new processes and institutional mechanisms to channel the demands and views of women. This may include decision-support systems, government networking, and consultation mechanisms leading to more effective policymaking and implementation as well as multi-sectoral and “horizontal” approaches to public service delivery and management.

Promotes gender parity in public service delivery Introduces incentives and changes in employment policies, including recruitment, promotion, training, compensation and career management policies, to increase the number of women in the public sector at all levels, including those in the front line and at decision making levels.
Transforms administration Involves transformation of a large framework, rather than incremental improvements, to promote women’s rights; Innovative methods, tools and techniques, in the context of a given country or region, are applied to respond to needs of women. These may include the provision of e-government services; a change in organizational culture; administrative reforms; or the overhaul of government procedures for gender responsive service delivery and the application of knowledge management processes.
Introduces a new concept for women’s participation in policy making
Introduces a distinctively new approach to promoting the participation of citizens, especially poor women, in policymaking; this may be through the application of a new knowledge management technique, unique policy, or implementation design in the context of a given country or region.

Past Winners
Links to other awards recognizing excellence and innovation in government

Programme for Innovation in Public Administration in the Mediterranian Region - Innovmed (UNDESA)

UNDESA Publications:

 Publications, technical papers and UN declarations on innovations in governance and public administration:

 

Contact Us
Ms. Haiyan Qian, Director of Division for Public
Administration and Managment (DPADM)
UNDESA
Tel: 1-212-963-3393
Fax: 1-212-963-2916
E-mail: qianh@un.org
Mr. John-Mary Kauzya, Chief of Governance,
Governance and Public Administration Branch (GPAB),
DPADM - UNDESA
Tel: 1-212-963-1973
Fax: 1-212-963-2916
E-mail: kauzya@un.org
Ms. Adriana Alberti, Public Administration and Governance Officer,
Governance and Public Administration Branch (GPAB),
DPADM - UNDESA
Tel: 1-212-963-2299
Fax: 1-212-963-2916
Email:
alberti@un.org
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