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Online Training Centre
Welcome to the UNPAN Online Training Centre
 The UNPAN Online Training Centre delivers courses on various topics in public administration. The main objective of the UNPAN Training Centre is to increase the opportunities for government officials from all over the world to access training materials on e-government.
UNPAN online training courses are available to anyone with Internet access and are provided free of charge. UNPAN on-line training courses are available in English, French, Ukrainian and Russian.
For further information concerning these courses, including information about course availability, registration, enrolment and pre-requisites please click on the titles below. Please email unpan@un.org for any additional queries or concerns.
If you have already enrolled in any of the courses, you can click here to login.
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Online Courses in English
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2. Decentralized Governance
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| Decentralized Governance |
| Description: |
This online training course contributes to the knowledge and practices of local governance leaders and policy makers especially as they relate to:
- Managing equilibrium between centralized and decentralized governance systems
- Responsiveness to people needs through participatory service delivery
- Civic engagement, inclusiveness, partnerships and resource mobilization for poverty reduction and local level development
- Building cohesive local level communities for a secure and peaceful environment
- Developing institutional, structural arrangements, management systems and tools that work.
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| Goals: |
To familiarize students with the basic concepts related to the following topics: decentralization policy formulation and analysis; leadership and people empowerment; people participation and engagement in local government for local development; effective local government institutions and structural arrangements; fiscal decentralization, planning, regulating, budgeting and resources mobilization; governance approaches for peace and local development; and partnerships and decentralized cooperation. |
Prepared by: DPADM (with the substantive contribution of IDEP)
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Division for Public Administration and Development Management
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African Institute for Economic Development and Planning
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Preview: |
Click here to see a sample module of the course.
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| Enrol: |
Click here to enroll |
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3. E-Government Interoperability
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| E-Government Interoperability |
| Description: |
This online training course highlights the value of e-government interoperability and the steps required to achieve effective interoperability. It also answers some of the fundamental questions such as: who should be involved in e-Government Interoperability projects; why a Government Interoperability Framework (GIF) should be developed; how GIFs are produced and revised; and, what the key factors are for the successful development and operationalization of a GIF. |
| Goals: |
To familiarize students with the basic concepts related to the following topics: Standards and Architecture in Interoperability; the Government Interoperability Framework (GIF); GIF Development; and Architecture. |
| Prepared by: |
UNDP - Asia-Pacific Development Information Programme
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course.
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| Enrol: |
Click here to enroll
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4. E-Government – What a Government Leader Should Know - Introduction
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E-Government – What a
Government Leader Should Know, Part
I. Introduction
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| Description: |
The first part of the course provides background knowledge on the basic
concepts of ICT development and e-government. It gives an overview of the
evolution of IT, its content and its applications, with particular reference to
e-government. The areas of e-government covered include: reconstruction of
government structure, re-engineering of business processes, computerization of
various executive and operational activities, and the provision of better
services to its clients, so as to establish a government of the information
age. |
| Goals: |
To familiarize students with the basic concepts related to the following
topics: Rapid Development of Information Technology, Government
Informatization, Government Online and e-Government, Modelling of Government
Business, e-Government Readiness Assessment, Metadata, e-Government Security,
Risk Management, and Business Continuity Planning. |
| Prepared by: |
Regional Cooperation Office for City Informatization
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course. |
| Enrol: |
Click here to enrol |
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5. E-Government – What a Government Leader Should Know - Tactical Aspect
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E-Government – What a Government Leader Should Know, Part II. Tactical Aspect |
| Description: |
The second part of the
course describes the fundamental infrastructures that are required for
the success of e-government development. An overview on the different
information-related infrastructures that are fundamental to the
implementation of e-government, such as e-record, portals, and
e-payment are provided. These info-structures are important to enable
interoperability among government programmes, both for information
sharing and for business transactions. Part II also covers a wide range
of management issues, such as content management, knowledge management,
storage management, and metadata. |
| Goals: |
To familiarize students with
the basic concepts related to the following topics: Info-Structure:
e-Record, Info-Structure: Authentication and Digital Signature,
Info-Structure: e-Payment, Info-Structure: Portal, Change Management,
Content Management, Document Management, Storage Management, Knowledge
Management, and Information Management. |
| Prepared by: |
Regional Cooperation Office for City Informatization
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course. |
| Enrol: |
Click here to enrol |
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6. E-Government – What a Government Leader Should Know - Strategic Aspect
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E-Government – What a Government Leader Should Know, Part III. Strategic Aspect |
| Description: |
The third part of the
course discusses high-level concerns on e-government sustainable
development. It includes various policies, laws and regulations that
help to facilitate e-government development, so that a government can
achieve e-government milestones in a relatively short period of time.
This part also addresses the critical success factors for e-government
sustainable development, which is essential information for government
leaders, including leadership and commitment of top management and
continuous funding for e-government projects. |
| Goals: |
To familiarize students with
the basic concepts related to the following topics: e-Government:
Transformation of Government, e-Government Strategies, e-Government
Policies, Related Laws and Regulations, e-Government Related Standards,
Methodologies of e-Government Systems Development, Critical Success
Factors of e-Government, and Funding of e-Government. |
| Prepared by: |
Regional Cooperation Office for City Informatization
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course. |
| Enrol: |
Click here to enrol |
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7. Introduction to Electronic Government
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Introduction to Electronic Government
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| Description: |
This course is an introduction to electronic government (e-government). Our basic premise that the governments' use of Information and Communication Technology (ICT) is not an end in itself, certainly not a technical exercise, but a tool to achieve better government. e-Government includes all measures to further this goal with the combination of ICT and the necessary organisational improvement. This definition is the point of departure for the rest of the course that covers: reasons to embrace e-government, challenges to e-government, planning of e-government, front-office and back-office implementations, and the management of e-government projects.
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| Goals: |
1.Reasons to embrace e-government include: more efficient use of public funds, improved quality of public services, more effective ways to obtain desired policy outcomes, greater engagement with citizens, and better tools to carry out public management reform and to build Information Society.
2.Four factors that can impede the uptake of e-government are: absent or inadequate legislations, unfavourable budgetary arrangements, frequent technology changes, and growing digital divide.
3.Planning starts with creating a vision statement for e-government, and continues into more concrete objectives - programs, targets and outcomes, providing the framework for the actual implementations.
4.As part of the front-office implementation, we introduce a four-level service maturity model, and discuss service quality measures, strategies for service delivery channels, and citizen engagement issues - access, consultation and public participation.
5.As part of the back-office implementation, we discuss: organisational change, leadership to motivate and break down barriers to change, central coordination to promote government-wide e-government development, inter-agency collaboration to create seamless services, e-government skill-sets for managers, technical staff and citizens at large, and public-private partnerships to mobilise funds and skills for the development of e-government.
6.At the end, we discuss the issues related to the management of e-government, such as: management of risks and costs in e-government projects, project evaluation and monitoring, predicting and facing problems, principles to guide project decisions, and setting priorities for action.
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| Content Development: |
UNU-IIST
United Nations University International Institute for Software Technology
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| Technical Support: |
Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Enrol: |
Click here to enrol |
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8. Knowledge Management in Government Organization
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| Knowledge Management in Government Organization |
| Description: |
This online training course is designed as a brief introduction to knowledge management (KM) and a guide to the implementation of KM projects in government organizations. |
| Goals: |
To familiarize students with basic concepts related to the following topics: Knowledge Management (KM) Concepts, Objects, Principles and Expectations; KM in Government Organizations and Programmes; the KM Process: People-Track and Knowledge Centred Perspectives; Implementing KM in Government: Operational Skills and Mechanisms; IT-Track KM and Technologies for KM in Government; and the Next Steps of KM in Government. |
| Prepared by: |
Regional Cooperation Office for City Informatization
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course.
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| Enrol: |
Click here to enroll
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9. Management of Technology and Information Systems in the Public Sector
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Management of Technology and Information Systems in the Public Sector
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| Description: |
This course presents and overview on Technology (IT) and Information Systems (IS) Management in the Public Sector. It outlines the key concepts related to change in the organizational structures and in the work of the Public Sector brought about by the introduction of new technologies and information systems, and presents the different systems used at the various levels of the organizations. |
| Goals: |
By the end of the course users will be able to identify the key variables determining the rate of change and innovation, explain key IT and IS terms and concepts, identify the benefits of the socio-technical approach to IS, and identify the different systems used at various levels and functional areas. Also, the user will be able to understand the evolving and interdependent role of IS in organisations and recognize the role of managers and the possible use of IS to support them in their work. Finally, users will be able to analyze the components that factor into the computation of the total cost of ownership of technology assets, together with the various methods of calculation, and will become familiar with the main issues related to the management of database systems and frameworks for IS security and control. |
| Prepared by: |
Caribbean Technical and Advisory Support Facility
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Not available yet.
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| Enrol: |
Enrolment TBC |
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10. Ontology, Semantic Web and Electronic Government
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Ontology, Semantic Web and Electronic Government
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| Description: |
This course aims to provide a basic understanding of technologies supporting e-governance. It examines Ontologies and the Semantic Web in the context of electronic governance.
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| Goals: |
1.Ontologies
2.The Semantic Web
3.Some Case Studies in Electronic Governance related to the technologies of Ontology and the Semantic Web |
| Content Development: |
UNU-IIST
United Nations University International Institute for Software Technology
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| Technical Support: |
Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Enrol: |
Click here to enrol |
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11. Public Administration Illustrated
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| Public Administration Illustrated |
| Description: |
Visual support enables insightful ideas to leap over language barriers. This online training course communicates the main ideas in several fields of public administration through the use of diagrams. The diagrams are organized into six chapters: Systems and Environment of the Public Sector, Developing Human Resources, Adapting Technologies, Building Partnerships, Measuring for Performance, and Improving Public Performance. |
| Goals: |
To familiarize students with the basic concepts related to the following topics:
Systems and Environment of the Public Sector, Developing Human Resources, Adapting Technologies, Building Partnerships, Measuring for Performance, and Improving Public Performance. |
| Prepared by: |
The American Society for Public Administration
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Enrol: |
Click here to enroll |
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12. Public Sector Process Analysis and Reengineering
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Public Sector Process Analysis and Reengineering
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| Description: |
This course on Public Sector Process Analysis & Reengineering outlines
the fundamental concepts of process innovation and illustrates a practical
approach to merging “technological and process change” in Public Sector
organizations. |
| Goals: |
This course aims at enabling the users to understand and address key issues
related to the reengineering process within the public sector. The course
explains the concepts of processes, sub-processes and procedures, the ideas
of process variation and cycle-time; it provides the spectrum of
organizational changes, as well as an overview of the key roles and
responsibilities, and of the main issues related to information management.
The user will learn about the fundamental notions of process mapping and
process measuring; he will understand how to apply the criteria for process
selection and how to develop and use process maps and good measurement
plans. |
| Prepared by: |
Caribbean Technical and Advisory Support Facility
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Not available yet.
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| Enrol: |
Enrolment TBC |
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13. Results-Based Monitoring and Evaluation for MDG Implementation
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| Results-Based Monitoring and Evaluation for MDG Implementation |
| Description: |
This online training course is designed as a brief introduction to Results-Based Monitoring and Evaluation for MDG Implementation. |
| Goals: |
To familiarize students with the basic concepts related to the following topics:
Results-Based Monitoring and Evaluation for MDG Implementation |
| Prepared by: |
Eastern Regional Organization for Public Administration
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
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