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Online Training Centre
Welcome to the UNPAN Online Training Centre
 The
UNPAN Online Training Centre delivers courses on various topics in
public administration. The main objective of the UNPAN Training Centre
is to increase the opportunities for government officials from all over
the world to access training materials on e-government.
UNPAN online training courses are available to anyone with Internet access and are provided free of charge. UNPAN on-line training courses are available in English, French, Ukrainian, Russian and Arabic.
For further information concerning these courses, including information
about course availability, registration, enrolment and
pre-requisites please click on the titles below.
If you have registered for the 2010 session and enrolled in any of the courses, you can click here to login.
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Interactive Courses in English
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1. Decentralized Governance
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| Decentralized Governance |
| Description: |
This online training course contributes to the knowledge and practices of local governance leaders and policy makers especially as they relate to:
- Managing equilibrium between centralized and decentralized governance systems
- Responsiveness to people needs through participatory service delivery
- Civic engagement, inclusiveness, partnerships and resource mobilization for poverty reduction and local level development
- Building cohesive local level communities for a secure and peaceful environment
- Developing institutional, structural arrangements, management systems and tools that work.
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| Goals: |
To familiarize students with the basic concepts related to the following topics: decentralization policy formulation and analysis; leadership and people empowerment; people participation and engagement in local government for local development; effective local government institutions and structural arrangements; fiscal decentralization, planning, regulating, budgeting and resources mobilization; governance approaches for peace and local development; and partnerships and decentralized cooperation. |
Prepared by: DPADM (with the substantive contribution of IDEP)
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Division for Public Administration and Development Management
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African Institute for Economic Development and Planning |
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Preview: |
Click here to see a sample module of the course.
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| Enrol: |
Click here to enrol. |
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2. E-Government Interoperability
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| E-Government Interoperability |
| Description: |
This online training course highlights the value of e-government interoperability and the steps required to achieve effective interoperability. It also answers some of the fundamental questions such as: who should be involved in e-Government Interoperability projects; why a Government Interoperability Framework (GIF) should be developed; how GIFs are produced and revised; and, what the key factors are for the successful development and operationalization of a GIF. |
| Goals: |
To familiarize students with the basic concepts related to the following topics: Standards and Architecture in Interoperability; the Government Interoperability Framework (GIF); GIF Development; and Architecture. |
| Prepared by: |
UNDP - Asia-Pacific Development Information Programme
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course. |
| Enrol: |
Click here to enrol.
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3. E-Government – What a Government Leader Should Know - Introduction
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E-Government – What a Government Leader Should Know, Part I. Introduction
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| Description: |
The first part of the course provides background knowledge on the basic concepts of ICT development and e-government. It gives an overview of the evolution of IT, its content and its applications, with particular reference to e-government. The areas of e-government covered include: reconstruction of government structure, re-engineering of business processes, computerization of various executive and operational activities, and the provision of better services to its clients, so as to establish a government of the information age. |
| Goals: |
To familiarize students with the basic concepts related to the following topics: Rapid Development of Information Technology, Government Informatization, Government Online and e-Government, Modelling of Government Business, e-Government Readiness Assessment, Metadata, e-Government Security, Risk Management, and Business Continuity Planning. |
| Prepared by: |
Regional Cooperation Office for City Informatization
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course. |
| Enrol: |
Click here to enrol. |
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4. E-Government – What a Government Leader Should Know - Tactical Aspect
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| E-Government – What a Government Leader Should Know, Part II. Tactical Aspect |
| Description: |
The second part of the course describes the fundamental infrastructures that are required for the success of e-government development. An overview on the different information-related infrastructures that are fundamental to the implementation of e-government, such as e-record, portals, and e-payment are provided. These info-structures are important to enable interoperability among government programmes, both for information sharing and for business transactions. Part II also covers a wide range of management issues, such as content management, knowledge management, storage management, and metadata. |
| Goals: |
To familiarize students with the basic concepts related to the following topics: Info-Structure: e-Record, Info-Structure: Authentication and Digital Signature, Info-Structure: e-Payment, Info-Structure: Portal, Change Management, Content Management, Document Management, Storage Management, Knowledge Management, and Information Management. |
| Prepared by: |
Regional Cooperation Office for City Informatization
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course. |
| Enrol: |
Click here to enrol. |
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5. E-Government – What a Government Leader Should Know - Strategic Aspect
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| E-Government – What a Government Leader Should Know, Part III. Strategic Aspect |
| Description: |
The third part of the course discusses high-level concerns on e-government sustainable development. It includes various policies, laws and regulations that help to facilitate e-government development, so that a government can achieve e-government milestones in a relatively short period of time. This part also addresses the critical success factors for e-government sustainable development, which is essential information for government leaders, including leadership and commitment of top management and continuous funding for e-government projects. |
| Goals: |
To familiarize students with the basic concepts related to the following topics: e-Government: Transformation of Government, e-Government Strategies, e-Government Policies, Related Laws and Regulations, e-Government Related Standards, Methodologies of e-Government Systems Development, Critical Success Factors of e-Government, and Funding of e-Government. |
| Prepared by: |
Regional Cooperation Office for City Informatization
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course. |
| Enrol: |
Click here to enrol. |
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2. Introduction to Electronic Government
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Introduction to Electronic Government
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| Description: |
This course is an introduction to electronic government (e-government). Our basic premise that the governments' use of Information and Communication Technology (ICT) is not an end in itself, certainly not a technical exercise, but a tool to achieve better government. e-Government includes all measures to further this goal with the combination of ICT and the necessary organisational improvement. This definition is the point of departure for the rest of the course that covers: reasons to embrace e-government, challenges to e-government, planning of e-government, front-office and back-office implementations, and the management of e-government projects.
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| Goals: |
1.Reasons to embrace e-government include: more efficient use of public funds, improved quality of public services, more effective ways to obtain desired policy outcomes, greater engagement with citizens, and better tools to carry out public management reform and to build Information Society.
2.Four factors that can impede the uptake of e-government are: absent or inadequate legislations, unfavourable budgetary arrangements, frequent technology changes, and growing digital divide.
3.Planning starts with creating a vision statement for e-government, and continues into more concrete objectives - programs, targets and outcomes, providing the framework for the actual implementations.
4.As part of the front-office implementation, we introduce a four-level service maturity model, and discuss service quality measures, strategies for service delivery channels, and citizen engagement issues - access, consultation and public participation.
5.As part of the back-office implementation, we discuss: organisational change, leadership to motivate and break down barriers to change, central coordination to promote government-wide e-government development, inter-agency collaboration to create seamless services, e-government skill-sets for managers, technical staff and citizens at large, and public-private partnerships to mobilise funds and skills for the development of e-government.
6.At the end, we discuss the issues related to the management of e-government, such as: management of risks and costs in e-government projects, project evaluation and monitoring, predicting and facing problems, principles to guide project decisions, and setting priorities for action.
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| Content Development: |
UNU-IIST
United Nations University International Institute for Software Technology
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| Technical Support: |
Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Enrol: |
Click here to enrol. |
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6. Knowledge Management in Government Organization
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| Knowledge Management in Government Organization |
| Description: |
This online training course is designed as a brief introduction to knowledge management (KM) and a guide to the implementation of KM projects in government organizations. |
| Goals: |
To familiarize students with basic concepts related to the following topics: Knowledge Management (KM) Concepts, Objects, Principles and Expectations; KM in Government Organizations and Programmes; the KM Process: People-Track and Knowledge Centred Perspectives; Implementing KM in Government: Operational Skills and Mechanisms; IT-Track KM and Technologies for KM in Government; and the Next Steps of KM in Government. |
| Prepared by: |
Regional Cooperation Office for City Informatization
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course.
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| Enrol: |
Click here to enrol.
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3. Ontology, Semantic Web and Electronic Government
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Ontology, Semantic Web and Electronic Government
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| Description: |
This course aims to provide a basic understanding of technologies supporting e-governance. It examines Ontologies and the Semantic Web in the context of electronic governance.
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| Goals: |
1.Ontologies
2.The Semantic Web
3.Some Case Studies in Electronic Governance related to the technologies of Ontology and the Semantic Web |
| Content Development: |
UNU-IIST
United Nations University International Institute for Software Technology
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| Technical Support: |
Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Enrol: |
Click here to enrol. |
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7. Public Administration Illustrated
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| Public Administration Illustrated |
| Description: |
Visual support enables insightful ideas to leap over language barriers. This online training course communicates the main ideas in several fields of public administration through the use of diagrams. The diagrams are organized into six chapters: Systems and Environment of the Public Sector, Developing Human Resources, Adapting Technologies, Building Partnerships, Measuring for Performance, and Improving Public Performance. |
| Goals: |
To familiarize students with the basic concepts related to the following topics:
Systems and Environment of the Public Sector, Developing Human Resources, Adapting Technologies, Building Partnerships, Measuring for Performance, and Improving Public Performance. |
| Prepared by: |
The American Society for Public Administration
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Enrol: |
Click here to enrol. |
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8. Results-Based Monitoring and Evaluation for MDG Implementation
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| Results-Based Monitoring and Evaluation for MDG Implementation |
| Description: |
This online training course is designed as a brief introduction to Results-Based Monitoring and Evaluation for MDG Implementation. |
| Goals: |
To familiarize students with the basic concepts related to the following topics:
Results-Based Monitoring and Evaluation for MDG Implementation |
| Prepared by: |
Eastern Regional Organization for Public Administration
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Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Sample Module: |
Click here to see a sample module of the course.
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| Enrol: |
Click here to enrol.
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4. Strategic Planning for Electronic Governance
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Strategic Planning for Electronic Governance
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| Description: |
Electronic Governance (e-Governance) seeks to transform public service delivery and citizens' participation or engagement in government decision processes for both social and economic benefits. Achieving effective and efficient e-governance depends largely on the availability of a strategic plan. An e-governance strategic plan typically describes the government's own view of electronic governance and identifies all its key stakeholders. It also provides the vision, goals, strategies and measurable objectives for the e-governance agenda as a whole. In addition, a typical strategic plan also specifies how government readiness for e-governance would be established and the basis for prioritizing initiatives. This course aims to provide a basic understanding of e-governance strategies and teaches how an effective strategic plan can be developed through a process. Important elements of the strategic plans of some e-governance leaders are also discussed as case studies.
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| Goals: |
1. Core elements of an e-governance strategy
2. How to design and conduct an e-readiness assessment exercise
3. How to develop the vision, goals and objectives for e-governance
4. How to develop a portfolio of the required intervention programmes
5. How to prioritize intervention programmes
6. How to monitor and evaluate progress
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| Content Development: |
UNU-IIST
United Nations University International Institute for Software Technology
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| Technical Support: |
Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (Click here to download Adobe Acrobat Reader) |
| Enrol: |
Click here to enrol. |
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5. Structures and Processes for Implementing and Operating e-Governance
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Structures and Processes for Implementing and Operating e-Governance
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| Description: |
Organizational transformation is critical to the effective application of Information and Communication Technology (ICT) in business and in government in particular. There is growing consensus that most reported failures in ICT related-projects are due to the relatively poor attention given to organizational transformation issues - especially in terms of people and processes. This module discusses organizational transformation in the context of electronic governance. It starts by explaining change management in large organizations such as government agencies, new public management, strategic and performance management, business process reengineering, and the role of good practice program management when implementing IT strategy. Finally, the importance of ICT governance is explained as an enabler of organizational change.
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| Goals: |
1.Basic concepts of organizational transformation and why it is imperative for e-Governance
2.Good practice approaches, tools, and techniques widely used for transformation such as balanced scorecard, program management, benefits management, business process reengineering
3.The role of ICT as an enabler for structural and process changes in government and public services organizations
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| Content Development: |
UNU-IIST
United Nations University International Institute for Software Technology
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| Technical Support: |
Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Enrol: |
Click here to enrol. |
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6. Workflow and Business Process Management for Electronic Government
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Workflow and Business Process Management for Electronic Government
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| Description: |
This course aims to provide a basic understanding of technologies supporting e-governance. It examines Workflow and Business Process Management for Electronic Government.
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| Goals: |
1.Workflow Management
2.Business Process Management
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| Content Development: |
UNU-IIST
United Nations University International Institute for Software Technology
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| Technical Support: |
Division for Public Administration and Development Management
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| Prerequisites: |
Proficiency in written English. |
| Requirements: |
Adobe Acrobat Reader (click here to download Adobe Acrobat Reader) |
| Enrol: |
Click here to enrol. |
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Interactive Courses in French (Cours interactifs en français)
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