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Knowledge Base of ICT Applications for Public Service

The Official Website of the city of Seoul
Institution: Metropolitan Government of the City of Seoul
Theme: Training Institutions, Institution and HR Management
Implementation Date: ene 01, 2001
Summary: The website of the City of Seoul is widely recognized not only for its efficiency in providing relevant information, but also for the level of citizens’ participation that it offers, which seems to be higher than most of municipal websites. The website provides citizens with opportunities to participate in governmental processes. It includes well-organized and systematic opportunities to submit ideas and suggestions on proposed policies via policy forums in which citizens can freely suggest policy ideas and agendas to public servants representative of the municipality’s efforts towards enhancing online citizen participation. The Cyber Policy Forum aims to, “provide citizens with opportunities to understand policy issues and to facilitate discussions; to encourage citizen participation in public administration and to obtain feedback about policy issues; and to reflect citizens’ opinions in city policies and produce more tailored policy solutions for citizens.”
Impact: The inclusion of the City of Seoul as the absolute best practice in the report Digital Governance in Municipalities Worldwide 2005 is based on its first place ranking in the 2005 evaluation, which is based on a survey considering the practice of digital governance in 98 large municipalities worldwide. The high ranking is a reflection of Seoul’s balanced performance throughout the five categories considered (i.e., 1. Security and Privacy; 2. Usability; 3. Content; 4. Services; and 5. Citizen Participation.)
Source: Report on the two websites http://www.andromeda.rutgers.edu and http://www.gepegi.org
Project Home URL: http://forum.seoul.go.kr (Korean)
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