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Knowledge Base of ICT Applications for Public Service

E-visa
Institution: Department of Immigration and Multicultural and Indigenous Affairs
Implementation Date: Dec 01, 2000
Summary: The eVisa program delivers extensive functionality via the Internet, enabling applicants to lodge applications online without the need to submit a paper-based application and, in many cases, without providing supporting documentation. It allows them to enquire about the status of their application and to print a copy of their application, receipt details and any other supporting documentation needed. It also provides automatic email approval notification, helpdesk support by email or phone, and downloadable medical forms.
The majority of eVisa applications are decided as soon as the application is submitted and an email is sent to the applicant advising them of their application approval or otherwise. This can take as little as 20 minutes from the time an applicant starts completing the form.


Impact: The major benefit the Department of Immigration and Multicultural and Indigenous Affairs (DIMIA) sought from this program was to meet a growing demand with no increase in resources. In planning eVisa, DIMIA identified the stakeholder groups and the planned benefits they might enjoy.
Social benefits will accrue significantly from reduced lead times and, to a slightly lesser extent, through improved service quality and accessibility.
Agency benefits will include service cost reductions through reduced staffing levels and associated fixed costs and through significant avoided costs that would have been incurred to meet the growing demand for visa services. Cost reduction is equally distributed between the reduction in direct avoidable costs and improved productivity categories.


Source: Australia Government Information Management Office (AGIMO)
Project Home URL: http://www.immigration.gov.au/e_visa
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