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The Online Business Service
Institution: Hanoi Ministry of Planning and Investment (MPI)
Ho Chi Minh Department of Planning and Investment (DPI)
Theme: Institution and HR Management
Implementation Date: Jan 01, 2000
Summary: Hanoi and Ho Chi Minh City each launched Web development projects for business service agencies in 2000. The two web sites (Hanoi Ministry of Planning and Investment and Ho Chi Minh Department of Planning and Investment) are designed to serve as the first point of contact for potential investors, especially foreign investors.

Investment license applications now have been Web-enabled in both cities. Companies can submit their applications via the agency web site. The sites are now interactive, content rich, and have the potential to set standards for related agencies elsewhere in the country.
Impact: The site has been able to reduce turn-around time in processing by the agency and, most importantly, the search cost by prospective investors who traditionally pay professional services companies several thousand dollars for a simple registration process.

The benefits of this e-government application could be extended to related agencies in Viet Nam, thus justifying the high cost of development.
Source: World Bank
Project Home URL: http://www.mpi.gov.vn

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