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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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The BizFile System
Institution: Accounting and Corporate Regulatory Authority (ACRA)
Implementation Date: Jan 01, 2003
Summary: The BizFile System is the first fully electronic filing government project in Asia Pacific and amongst the world pioneers to allow members of the public to perform filing of all legally prescribed business/company forms for the purposes of registration and statutory disclosure requirements online without the need for signatures.

The entire framework has been transformed from a manual form based filing to a transaction oriented online filing system, both at the front-end and backend. The turn-around time for some transactions has reduced from 10 days to 2 hours.
Impact: The BizFile System enhances productivity and improves turnaround time for customers by eliminating labour intensive work processes; it enhances accuracy and timeliness of information provided by removing manual data entry; it builds an effective user friendly filing system for all forms and supporting documents; it builds an effective compliance system to monitor statutory disclosure requirements.

Legal amendments and a re-engineered processing framework in the system have resulted in a drastic reduction in the processing time for applications and data entry errors. The system is also accessible to customers without time and location boundaries.
Source: Stockholm Challenge Award
Project Home URL: http://www.rcb.gov.sg
Documents:
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