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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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The Australian JobSearch
Institution: Department of Employment and Workplace Relations
Theme: Government Portal
Implementation Date: Jan 01, 1996
Summary: JobSearch is a suite of online employment services that are delivered at no charge to job seekers, employers, Job Network members and recruitment agencies. The aim of JobSearch is to increase the exposure of local vacancies to the national labour market
The service was introduced in late 1996 and is delivered via the Internet and by more than 2400 Touch Screen kiosks that are located in the offices of Job Network members, Centrelink Customer Service Centres, and some community sites and is publicly available through Internet PCs in Centrelink Employment Self Help centres.
JobSearch has become a key enabler of the Job Network and provides a comprehensive range of online employment services:
• find a job—provides access to over 40 000 jobs Australia-wide, that can be searched by occupation, location, postcode and keywords – the information is updated every 20 minutes;
• build a resumé—allows job seekers to register on the site and create resumés that are matched against all new vacancies and can be viewed by prospective employers.
• advertise a job—allows employers and recruitment agencies to advertise vacancies directly on JobSearch
• find staff—allows employers to search resumés to find job seekers who match their requirements – subsequent contact is made by email;
• Harvest Trail—is designed to help job seekers looking for seasonal work around Australia; and
• specialised sub-sites—provide specific vacancies for IT, government, defence, and graduates and a sub-site supports the activities of recruiting agencies that are members of the Recruitment and Consulting Services Association (RCSA).


Impact: The major benefit DEWR sought was to provide an up-to-date fast efficient and accessible online employment service to citizens and business. When planning the site, DEWR identified the stakeholder groups and planned benefits they were likely to enjoy.
Social benefits accrued significantly from improvements to service quality to both job seekers and businesses by facilitating employment opportunities and shortening the recruitment cycle. Significant improvements to service quality have also been achieved through greater accessibility and greater geographical reach of JobSearch into rural and remote areas of Australia.


Source: Australia Government Information Management Office (AGIMO)
Project Home URL: http://www.jobsearch.gov.au
Documents:
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