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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

The Official Website of New York City
Institution: NYC Government
Theme: Government Portal
Implementation Date: Aug 21, 2008
Summary: The mission of NYC.gov - The Official New York City Web Site - is to provide the public with quick and easy access to information about New York City agencies, programs, and services.
The City's homepage also provides, through links to external sites, information about cultural, educational, and recreational activities in New York City.

NYC.gov has clear privacy or security statements/policies and is considered very “user-friendly”. For example, all pages use consistent color, formatting, “default colors” and underlined text to indicate links.

Also, there is a consistent use of navigation bars and links to the homepage on every page, the website contains very advanced forms, allowing citizens to submit pertinent information.

In addition, functions such as a sitemap, expanded search capabilities and pages intended for targeted audiences have been developed. Last but not least, a page with very thorough information about privacy and security is provided.
Impact: The inclusion of New York City as the second best practice in the report Digital Governance in Municipalities Worldwide 2005 is based on its second place ranking in the 2005 evaluation, which is based on a survey considering the practice of digital governance in 98 large municipalities worldwide.

The high ranking is a reflection of New York City’s balanced performance throughout the five categories considered (i.e., 1. Security and Privacy; 2. Usability; 3. Content; 4. Services; and 5. Citizen Participation)
Source: Report on the two websites http://www.andromeda.rutgers.edu and http://www.gepegi.org
Project Home URL: http://www.nyc.gov/portal/index.jsp

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