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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

Government Communications Backbone
Institution: ICT Division, Ministry of Public Administration and Information
Implementation Date: Jan 01, 2004
Summary: The Communications Backbone project of the Government of Trinidad and Tobago seeks to establish a communications infrastructure that enables all connected ministries and public-sector agencies to communicate and share information effectively and efficiently through its secure network.

It provides key services such as Internet access, e-mail (audio, video and text), e-messaging, e-scheduling, anti-virus protection and access to a dedicated Help Desk (i.e., a support centre for solving end-user problems, providing e-support and handling inbound and outbound enquiries from multiple channels such as the telephone and e-mail).

The Communications Backbone project embodies the concept of internetworking, where multiple LANs of varying protocols from several ministries and public-sector agencies are connected to the Backbone.

The Backbone is a hybrid of an intranet (using frame relay) and an extranet (using encryption technologies to provide secure access to services and applications). The resulting platform facilitates and enables all ministries to automate many traditional work processes.

It also lends itself to rethinking and re-engineering the ways in which the Government of Trinidad and Tobago functions.

The Ministry of Public Administration and Information was assigned the leading responsibility for managing and coordinating the implementation of the Communications Backbone and acts as an agent in providing the necessary support to other ministries.
Impact: The project aims at easing the provision and dissemination of information, improving the collaboration and cooperation among government departments, and reducing the communication costs among government departments through the provision of various services to the ministries and public-sector agencies through the network.

Moreover, by creating a robust infrastructure to support the Government’s enterprise-wide applications (e.g., the Integrated Human Resource Information System and the Integrated Financial Management System), the project aims to increase the efficiency and effectiveness of government processes.
Source: Ministry of Public Administration and Information
Project Home URL: http://www.fastforward.tt

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