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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

Oregon Helps project
Institution: Multnomah County Commission on Children, Families and Community
Theme: Citizen Engagement
Implementation Date: Jan 01, 2002
Summary: Oregonhelps.org is a multilingual web-based tool that checks eligibility for 12 Oregon social service programs simultaneously.

It assists citizens who want to privately and confidentially check their potential eligibility before doing the application paperwork. Oregonhelps.org can find out if the low-income families are likely to qualify for assistance for 12 programs: food, health, housing, energy, or tax credits.

The system not only tells them what they appear to be eligible for, it directs them to the closest agency that provides the service, and is available in English, Spanish, Vietnamese, and Russian. Because the system asks no identifying information, the whole process is done anonymously and confidentially.
Impact: Oregon Helps’ innovation is changing the business model of a process that used to take hours in multiple locations, to one that takes minutes and can be done at home.

It highly improves client services and reduces paperwork. The program is already being replicated in other states and is used at the federal level. Other areas can implement the system without having to invest thousands of dollars in a ground-up construction of a web-based system.
Source: Stockholm Challenge Award
Project Home URL: http://www.oregonhelps.org/

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