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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

Commonwealth Access to Social Service
Institution: Pennsylvania Department of Public Welfare
Theme: Information Access, Citizens’ Service Delivery
Implementation Date: Jan 01, 2002
Summary: Commonwealth of Pennsylvania Access to Social Services, or COMPASS, is the Department of Public Welfare's response to the increasing complexity of program delivery and accessibility to social services by providing online screening and applications for social service programs offered by the Commonwealth.

It evolves into a cross-department, single access point for a wide variety of offerings such as healthcare coverage, cash assistance, food stamps, and home and community-based services.
Impact: COMPASS makes Pennsylvania social services accessible to citizens and community partners.

It eliminates the need for citizens and business partners to understand the complex rules behind the administration of social service programs through automatic routing of information to appropriate program offices for application processing.

On the operational front, the online application decreases the errors in completing, interpreting, and processing the hand-written application. Errors from data re-entry are also eliminated through the use of interfaces to other systems.
Source: Stockholm Challenge Award
Project Home URL: http://www.compass.state.pa.us

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