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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Special Citizen’s Web Portal
Institution: Department of State Information Systems
Implementation Date: Oct 08, 2004
Summary: The objective of this project is to ensure the availability of a Web-based service for citizens and government staff to enable them to access one hundred government databases and registers.

These include ten large registers with thousands of local interactions a day. The set of standard services available includes answers to typical queries, such as “Give me my data” from the population register and from the motor vehicles register.

All services available through the citizens’ portal have a common user interface, which is not dependent on a database management system for managing the back office. A standard authentication system for all citizens has also been developed.

As an additional option for organizations that have data security problems, a special standard Mini InfoSystem portal, which is very similar to the citizens’ portal, has been developed.

This portal, designed primarily for civil servants to use in their offices, includes one additional function: the authorization of users. Development of a similar portal and a set of standard services is planned for private companies as well.

Impact: The project has ensured the availability of a Web-based service for citizens and government staff to enable them to access one hundred government databases and registers.
Source: Estonian Informatics Centre
Project Home URL: http://x-tee.riik.ee/
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