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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

Electronic Information System for Civil Registration and Administrative Services
Institution: Department of Civil Registration and Administrative Services
Theme: Information Access, Citizens’ Service Delivery
Implementation Date: Jan 01, 2001
Summary: The electronic information system of the Department of Civil Registration and Administrative Services stores personal data for all Bulgarian citizens.

Web access to stored data for government staff is the primary service of the system and contributes to a seamless government. If required by their job, government employees can access stored personal data relating to citizens. Since the service uses the Internet for the transfer of confidential personal data, it is essential that the latest ICT technologies provide a secure environment for this function.

The main security feature implemented is the public key infrastructure using digital certificates stored on smart cards.

Another service, Web access to election rolls, helps citizens to check their data on the electoral rolls and find out where they can vote. This is a freely accessible public service available only immediately before and during elections.

A range of general population data is also provided for agencies and national organizations that can be used to support decision-making.
Impact: The electronic information system has been established as one of the most innovative projects and a leader in the field of e-services in the Bulgarian public sector.

E-services enable government employees to do their jobs in a new, faster and easier way in an environment where paperwork and bureaucracy are significantly reduced. The system also saves citizens time when they change their personal data.
Source: European (Europa)
Project Home URL: https://nbd.grao.government.bg/ (access to the web site requires authentication)

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