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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Cape Gateway Portal
Institution: Provincial Government of the Western Cape
Implementation Date: Jan 01, 2004
Summary: The Cape Gateway portal offers transparency by providing information about all government departments and services over the Web. A detailed structured data model was developed in order to indicate how to express government information consistently. Information on all the vertical market segments such as health, housing, licensing, transport and education is provided using this standardized data structure. Various views on the information are provided: a citizen or business can have a view according to a life event/stage (e.g., marriage, home ownership, pensioner) and topic (e.g., agriculture).

A content management system (Bee) and supporting policy were developed that prescribe minimum content requirements for content input, work flow and reporting. The software and source codes are freely licensed to all government organizations in South Africa and internationally.


Impact: The project is contributing to transparency by providing easy access to government information, resources and services, information that previously had not been readily available to citizens in the Western Cape. Other benefits include:

•    Convenience, as each channel provides a single point of access to government information via the online 24/7 portal, or anywhere via telephone or at no cost via the walk-in centre;

•    Simplicity of use, with the information organized from the citizen's, not the government's, perspective and with knowledgeable, trained facilitators available; and

•    Empowerment, by allowing anyone access to, and use of, government services more efficiently and with a minimal amount of effort.


Source: Provincial Government of the Western Cape
Project Home URL: http://www.capegateway.gov.za/
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