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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Inter-Agency Messaging Service
Institution: REACH (Agency of the Government of Ireland)
Implementation Date: Jan 01, 1995
Summary: REACH is an agency established by the Government of Ireland to develop the infrastructure for the integration and improvement of services to customers of the public service. In particular, it is mandated to build or procure the Public Services Broker, an integrated set of processes, systems and procedures designed to provide a single mechanism for access to public services.

In creating an infrastructure for the integration of services, REACH developed an Inter-Agency Messaging Service to support the electronic exchange of customer data among agencies in the public service. The first service launched was the exchange of birth registration data between the General Register Office, the Department of Social and Family Affairs and the Central Statistics Office. This service will soon be extended to support the capture and dissemination of death and marriage notification data among a wider range of agencies.
Impact: The Inter-Agency Messaging Service enhances cooperation and information-sharing across a broad range of service providers, from doctors, registrars and hospitals at local and regional administrative levels to government agencies and departments at the national level. The benefits will be apparent both to agencies and citizens through the electronic provision of services and a reduction in administrative costs associated with either paper processing or the development of stand-alone agency systems.
Source: European (Europa)
Project Home URL: http://www.reach.ie/iams
Documents:
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