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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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E-enabling Life Event Data
Institution: Department of Social and Family Affairs
Department of Health and Children
Implementation Date: Jan 01, 2003
Summary: E-enabling Life Event Data is a project that aims, among other things, to modernize and computerize the civil registration process involving the recording of all life events – births, stillbirths, adoptions, marriages and deaths – that occur in the State. There are approximately 104,000 life events registered, some 400,000 certificates produced and 1.2 million searches of the records per year.

The Department of Social and Family Affairs initiated three inter-linked projects: the Civil Registration Modernization Programme, Child Benefit System Re-design; and the REACH Inter-Agency Messaging Service.

The fundamental objectives underpinning the three projects include the sharing of life-event data electronically between agencies; automated processing of child benefit claims following the allocation of the personal public service number; delivery of integrated and e-enabled services for citizens; and the re-engineering of back-office and legacy systems.
Impact: The implementation of the modernized civil registration service has resulted in faster retrieval of data and certificate production, a reduced requirement for certificates, availability of certificates at any office and improvements in customer service (less queuing, elimination of costs and travel time/expenses).
Source: European (Europa)
Project Home URL: http://www.groireland.ie/
Documents:
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