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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Service-Public Local Platform
Institution: La Documentation française (Prime Minister’s department and editor of service-public.fr)
la Caisse des dépots (public finance body whose remit is local development)
Theme: ICT for MDGs
Implementation Date: Oct 08, 2002
Summary: Approved by the Government of France on 15 November 2001, the project is the result of a partnership between la Documentation française (Prime Minister’s department and editor of service-public.fr) and la Caisse des dépots (public finance body whose remit is local development). The purpose of the partnership was to develop a platform enabling co-branding with service-public.fr for local web sites and promoting exchanges of data.

The platform service-public local enhances the local, citizen-centred one-stop-shop e-government portal developed by local authorities by organizing data exchanges between national, regional and local public bodies. This general co-branding and data-sharing platform allows:

• Regional and local authorities to build local access points to e-government services on their own web sites centred on their users by co-branding with service-public.fr; and

• The sharing of relevant local, national and regional data required to answer citizens’ main questions (administrative information, forms and online services).

All the data exchanges are based on XML published schemas. This platform is fairly recent (operational since the last quarter of 2002) and is already used by more than 50 local authorities and cities from Paris to Aubazine (700 inhabitants). It is anticipated that 400 will have signed up by the end of the year.
Impact: The public receives better service with respect to all the services covered by service-public.fr (about 2,700), including relevant local information. Duplication of official data can be avoided, the image of local administrations has improved, and confidence in service delivery by e-government versus traditional government has increased. In addition, cooperation between local public services has been strengthened.
Source: European (Europa)
Project Home URL: http://www.service-public.fr
Documents:
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