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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Computerized Bus Pass System
Institution: Delhi Transport Corporation
Theme: ICT for MDGs, Citizen Engagement
Implementation Date: Feb 01, 2001
Summary: The Computerized Bus Pass System of the Delhi Transport Corporation launched the computerization of bus passes through which bus passes/photo ID cards can be issued or renewed from any of the computerized Bus Pass Centres. Since the introduction at Scindia House, 35 Bus Pass Centres have been computerized. Within the system, all computerized Bus Pass Centres can be computer networked through 64-kilobit-per-second leased lines/integrated services digital network.

Features of the Computerized Bus Pass System include issuance of bus passes by computer within two minutes; issuance of a photo ID card valid for one year for the general public and five months for students; service charges for the issuance of photo ID cards and for new and renewed bus passes; issuance of bus passes for one, two, three, four or five months as per the choice of the applicant in place of the present system of monthly/quarterly bus passes; no security deposit and no requirement of a photograph with the application; and no change in the existing bus pass fare structure.
Impact: The Computerized Bus Pass System has considerably reduced the time required to issue or renew bus passes from 25-30 minutes to 3-5 minutes, increasing convenience and commuter satisfaction. Now there are almost no queues at bus-pass issuing centres. With computerization, the possibility of fake or duplicate passes has also been reduced.

For the Delhi Transport Corporation, there have been considerable savings in salaries as a result of project implementation through public-private partnership using the franchise system. Moreover, no financial investment was required from the corporation.
Source: Delhi Transport Corporation
Project Home URL: http://dtc.nic.in/
Documents:
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