2012 United Nations Public Service Day

General information

The United Nations Public Service Forum is a unique capacity-building global event on public governance that provides a platform to explore, discuss and learn about: (i) Emerging challenges, issues and trends in public governance; (ii) Innovative practices to address these challenges; and (iii) Capacity development strategies, approaches and tools - how can we learn from these practices and what tools are available or can we develop to move forward?

Every year the Forum focuses on a specific critical area of public governance, and explores its different dimensions and components in an organic way. The Forum brings together world leaders, policy-makers, practitioners, innovators in governance, representatives of international and regional organizations, the academia, non-profit organizations and the private sector. The Forum is uniquely positioned to benefit from the first-class innovative practices of the winners of the prestigious United Nations Public Service Awards who are recognized for their achievements on the last day of this high-level event, which also coincides with United Nations Public Service Day. The General Assembly, by its resolution A/RES/57/277, designated 23 June as the United Nations Public Service Day to "celebrate the value and virtue of service to the community". This year the Awards Ceremony will take place in the United Nations General Assembly Hall on Monday, 25 June 2012.

This year, the Forum, which will focus on the theme of "Innovation and Citizens Engagement for Effective Governance" will take place in New York from 25 to 27 June 2012. It is organized by the Division for Public Administration and Development Management of the United Nations Department of Economic and Social Affairs in partnership with UN-Women, and other relevant agencies of the United Nations.

Capacity Building Workshops

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Workshop 1 - Institutions and Leadership Capacities to Engage Citizens in Service Delivery

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Workshop 1 - Institutions and Leadership Capacities to Engage Citizens in Service Delivery

Presentations:

Opening Session:

Introduction to the Theme: Institutions and Leadership Capacities to Engage Citizens in Service Delivery, by Ms. Adriana Alberti, UN Public Service Awards Programme

Innovative Leadership to Engage Citizens in Self-Governance and Development, by Mr. Robertson Work, Adjunct Professor, NYU Wagner Graduate School of Public Service

Providing health care services to citizens at their doorstep, with special focus on mother and child, by Ms. Ritu Maheshwari, District Magistrate, District Health Society, India

Improving access to medicines of certified quality to most vulnerable groups and decreasing hospitalization of patients due to improved and more effective preventive health measures, by Ms. Michelotte Cotes Sifres

Improving health care for public sector employees by automating health and social affairs system, reducing the time for serving customers, by Mr. Anwar Daou, Director-General, Cooperative of Government Employees, Lebanon

The Way Forward: New Capacity-Building Approaches and Recommendations

Institutional Mechanisms to Innovate and Engage Citizens at Local Level: Elements of Good Practice, Ms. Wandia Seaforth, Best Practices Programme, UN-HABITAT, Nairobi, Kenya
Lessons Learned from the European Public Sector Award on Innovative Institutions to Engage Citizens in Public Governance, Mr. Alexander Heichlinger, Head, European Public Sector Award, European Institute of Public Administration (EIPA)
Enhancing trade and commerce through an integrated electronic system that streamlines customs clearance procedures, by Mr. Ibrahim Nour Eddine Diagne, Director General, GIE GAINDE 2000, Senegal
Providing Health Care Services To Citizens At Their Doorstep, With Special Focus On Mother And Child, by Mr. Mayur Maheshwari, District Magistrate: District Health Society, India
Improving access to medicines of certified quality to most vulnerable groups and decreasing hospitalization of patients due to improved and more effective preventive health, by Mr. Mauricio Sanchez, Essential Drugs Programme (PROMESE/CAL), Dominican Republic
Improving health care for public sector employees by automating health and social affairs system, reducing the time for serving customers, by Mr. Anwar Daou Dou, Director General, Cooperative of Government Employees, Lebanon

Panel Discussion On Innovative Institutions And Leadership Capacity In Service Delivery

Video presentations of UNPSA Winners

Enhancing trade and commerce through an integrated electronic system that streamlines customs clearance procedures, by Mr. Ibrahim Nour Eddine Diagne, Director General, GIE GAINDE 2000, Senegal
Providing Health Care Services To Citizens At Their Doorstep, With Special Focus On Mother And Child, by Mr. Mayur Maheshwari, District Magistrate: District Health Society, India

Session I - Developing Institutional Mechanisms to Innovate and Engage Citizens in Service Delivery

How to use Social Media to Innovate and Engage Citizens in Service Delivery?, Professor Dennis Anderson, Ph. D., Chairman, Department of Management and Information Technology, St. Francis College, USA

Session II - Developing Leadership Capacities For Inclusive And Innovative Public Service Delivery

Video presentations of UNPSA Winners

Video: Expanded self-service options for cost-effective service delivery through offering a greater breadth of information and interactive tools online, and Power Point Presentation by Mr. Joseph Morrisroe, Executive Director: City of New York, United States of America
Video: Integrated drought prevention and mitigation through citizen participation in water management and Power Point Presentation, by Dr. Wachiraporn Kumnerdpet, Environmental Scientist, Royal Irrigation Department, Thailand
Implementing a public participation process in the development of strategic plans and legislation to improve accessibility to affordable housing, by Ms. Ana Telleria, Advisor of the Minister in Housing Planning Department of Housing, Construction and Transport, Basque Government,
Spain

OTHER PRESENTATIONS
Mkurabita - Property and Business Formalization Program - Experience in Formalization of Squatter Settlements

Photos:

Contacts:

Adriana Alberti
Coordinator, UNPSA Programme Governance and Public Administration Officer
PACB/DPADM
alberti@un.org

Sirkka Nghilundilua
Associate Governance and Public Administration Officer
PACB/DPADM
nguilundilua@un.org

Nadine Manket
Programme Assistant
PACB/DPADM
manket@un.org

Flor Velazco-Juarez
Programme Assistant
PACB/DPADM
velazco-juarez@un.org

Joint Expert Group Meeting and Workshop 2- Preventing Corruption in Public Administration: Citizen Engagement for Improved Transparency and Accountability

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Joint Expert Group Meeting and Workshop 2- Preventing Corruption in Public Administration: Citizen Engagement for Improved Transparency and Accountability

General Rapporteur’s Report

Presentations:

Session I: Causes and consequences of corruption in public sector institutions and its impact on development

Prevention of Corruption in Public Administration in Uganda, by Hon. Ms. Emma Boona, Member of Parliament, Uganda and Expert/UNDESA
Causes of Corruption in Public Sector Institutions and its Impact on Development: Turning What We Know Into What We Do: Power Point / Word Report, by Ms. Alexandra Mills, Consultant/UNDESA

Background Papers:

Causes of Corruption: Towards a Contextual Theory of Corruption, by Gjalt de Graaf, Vrije Universiteit, Amsterdam
Weberian Bureaucracy and Corruption Prevention, by Car Dahlström and Victor Lapuente, The Quality of Government Institute, Dept. of Political Science, University of Gothenburg

Session II: Effectiveness of public sector institutional arrangements for preventing corruption and engaging citizens in anti-corruption initiatives

Presentations:

The United Nations Convention against Corruption Chapter II: Preventive Measures, by Ms. Julia Pilgrim, Crime Prevention and Criminal Justice Officer/UNODC

Fight Against Corruption, by Mr. Joel Salas, Head, Transparency and International Cooperation Unit, Ministry of Public Administration, Mexico

Background Papers:

Regulatory Quality Improvements for Preventing Corruption in Public Administration: A Capacity Building Perspective, by Roberto Villarreal, UNDESA
The Audit of Public Contracts by Supreme Supreme Court of Audi, by Dr.Ioannis P. Karkalis
A Values-Based Conflict of Interest Compliance System, by Mark Davies, NYC Conflict of Interest Board
Why do Anti-Corruption Laws Fail in Central Eastern Europe? A Target Compliance Perspective, by Agnes Batory, Department of Public Policy, Central European University, Hungary
Corruption Prevention in Public Organizations – The Hong Kong Experience, by W. H. Mok, Assistant Director of Corruption Prevention, Independent Commission Against Corruption, Hong Kong
Quito Honesto, by Licenciada Rosario Utreras, Metropolitan Commission Against Corruption, Quito, Ecuador

Session III: Public sector human resources capacity development for preventing corruption and engaging citizens in anti-corruption initiatives

Developing Capacities for Professionalism Integrity, and Ethics (PIE) to Prevent Corruption in the Public Service, by Dr. John-Mary Kauzya, Chief, PACB/UNDESA
The Integrity Assessment, by Mr. Eun Soo Jung, Deputy Director, Anti-Corruption and Civil Rights Commission, Republic of Korea: http://youtu.be/4InxkZEorpw

Background Papers:

Participatory Regional Seminars, Department of Planning and Management of Pernambuco (Secretaria de Planejamento e Gestão do estado Pernambuco)

Session IV: Accountability through transparency: Harnessing the potential of ICT in governance and engaging citizens to prevent corruption in the public sector

Presentation:

Corruption Prevention and ICT: UNDP's Experience from the Field, by Mr. Tsegaye Lemma, Anti-Corruption Specialist, BDP/UNDP

Background Papers:

Combating Corruption for Development:The Rule of Law, Transparency and Accountability
Transparency, Accountability and Citizens' Engagement, by Mushtaq H. Khan, CEPA Member
Transparent Town, by Josef Petras, Spokesperson, Town of Martin, Slovakia

Special Session: Capacity-building for preventing corruption in public administration

Other Presentations:
Concluding Remarks:

Photos:

Contacts:

John-Mary Kauzya, Chief
Public Administration Capacity Branch (PACB)
DPADM/DESA
kauzya@un.org

Angela Capati-Caruso
Senior Governance and Public Administration Officer
DMB/DPADM
capati-caruso@un.org

Garegin Manukyan
Public Administration Affairs Officer
PACB/DPADM
manukyan@un.org

Flor Velazco-Juarez
Programme Assistant
PACB/DPADM
velazco-juarez@un.org

Patricia Penuen
Programme Assistant
DMB/DPADM
penuen@un.org

Workshop 3 - E-Government: From Policy to Practice

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Workshop on E-Government: From Policy to Practice

Presentations:

Results and Trends in e-Government Development - Mr. Vincenzo Aquaro, Chief, e-Government Branch, DPADM

SESSION 1 – E-Government Strategies/Policies: Design for Results

Republic of Korea - H.E. Mr. Kwang-Soo Chang, Assistant Minister, Informatization Stragegy Office, MOPAS

Israel - Ms. Carmela Avner, Chief Information Officer, Ministry of Finance

Mexico - Mr. Uriel Marquez Carrasco, Deputy Secretary, Secretariat for Public Service
Bahrain - Mr. Mohamed Ali Al Qaed, Chief Executive Officer, e-Government Authority

Finland – Mr. Juhani Korhonen, Ministerial Adviser, Ministry of Finance and Dr. Tuija Kuusisto, Counsellor, Ministry of Finance

SESSION 2 – Whole-Of-Government: Institutional Coordination for Effective Implementation

United Nations Public Adminsitration Country Studies (UNPACS) - Richard Kerby, Senior Adviser, e-Government Branch, DPADM

Colombia – Ms. Johanna Pimiento, Manager, E-Government Programme

Chile – Mr. Andrés Bustamante Valenzuela, Director, e-Government Development, Ministry of the Presidency

Spain – Mr. Carles Castell Puig, Head, Territorial Planning and Analysis

Malaysia - Ms. Normi Nordin, Director of Society Well-being Division, Implementation Coordination Unit of Prime Ministers' Department

SESSION 3 - Connected Government: Partnerships and collaboration for Enhanced Service Delivery

Kazahkstan - H.E. Mr. Saken Sarsenov, Deputy Minister of Transportation and Communication responsible for E-Government Policy

Seychelles - Mr. Benjamin Choppy, Principal Secretary, Department of Information and Communication Technologies, Ministry of National Development

Singapore - Ms. Lih Ling Ong, Director of Government Chief Information office, Infocomm Develoopment Authority of Singapore

United Nations Economic Commission for Africa (ECA) - Ms. Aida Opoku-Mensah, Director, ICT and Science & Technology Division (ISTD)

FEACO - Mr. Ezio Lattanzio, Charman of FEACO European Federation of Management Consultancies Associations

CONSIP, Italy - Mr. Luca Mastrogregori, Head, eProcurement Strategies

United Nations Project Office on Governance (UNPOG) - Mr. Alexei Tikhomirov, Acting Head

Photos:

Contacts:

Vincenzo Aquaro
Chief
e-Government Branch (eGB)
Division for Public Administration and Development Management (DPADM)
aquaro@un.org

Jonas Rabinovitch
Senior Adviser
eGB/DPADM
rabinovitch@un.org

Rosanne Greco
Programme Assistant
eGB/DPADM
grecor@un.org

Workshop 4 – The Dividends of Women in the Frontline of Service Delivery

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Workshop on The Dividends of Women in the Frontline of Service Delivery

PRESENTATIONS:

KEYNOTE SPEAKER

Pathways to Empowerment, by Dr. Andrea Cornwall

PANEL 1

District Task Forces: Keys to Success, by Khairiniso Radjabova, Tajikistan
Prestations de Service et Acceès à la justice de la famille: Rôle de l'Assistante Sociale Judiciaire: Cas du Maroc
Your ID, Your Rights, Women Citizen Initiative, Egypt

PANEL 2

Promoting Gender Responsive Delivery of Public Services, by Dr. Meshgan Al Awar, Director, College of Graduate Studies, Chair of Police Women Council for Community Services, Dubai Policy Academy
Joint Informational Service Bureaus, Moldova
Agricultural Extension Services, Rwanda

VIDEOS:

Chapeu de Palha, Pernambuco State Secretariat for Women (Secretaria da Mulher do Estado de Pernambuco), Brasil
Public participation in Peace Processes, Ministry of Security, Bosnia and Herzegovina
Case Study, Gissar Tajikistan
Protecting the Futures: Impumelelo Education Case Study, by Small Projects Foundation, South Africa

Photos:

Contacts:

Ana Lukatela
Programme Specialist, Women’s Political Participation
Peace and Security Cluster
UN Women
ana.lukatela@unwomen.org

Expected Results:

The event is expected to achieve the following goals:

Increased knowledge of public administration strategies and trends, as well as tools in the four inter-related areas

Enhanced sharing of knowledge and practices, which will be included in the United Nations Public Administration Country Studies (PACS) and a relevant publication.

Greater understanding of the key success factors in promoting an effective, transparent, accountable, participatory and citizen-centric public administration through the discussion of key recommendations and policy options.

Enhanced cooperation among Member States to innovate, through adaption of good practices, their public administration institutions, structures, mechanisms and processes by establishing on UNPAN a virtual network of government officials and experts working in this area.

Recommendations and ideas to develop manuals, tools and guidelines on how to strengthen the capacity of public administration in the four areas of focus.