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Workshop on “Engaging Citizen to Enhance Public Service Delivery and Strengthen Accountability”
Start Date: Jul 11, 2011
End Date: Jul 13, 2011
Venue: Vienna
Description: This Workshop explored how the engagement of citizens—and their organizations in civil society and the private sector—can contribute to improve public accountability in public service delivery and spending. The Workshop enhanced knowledge and built a shared understanding of what participatory institutions, approaches and tools can be adopted by countries to make public service delivery more effective, equitable, transparent, responsive and citizen-centric. This is of particular importance at this time, as the United Nations Members States have identified participatory approaches to the provision of public services as a useful course of action for countries in achieving the Millennium Development Goals.

The Workshop provided ample time for discussion on regional trends and contexts, and on public services related to the achievement of the MDGs, such as healthcare, primary education, employment and entrepreneurship services. The workshop also allowed for consideration of emerging accountability mechanisms involving citizen, parliaments and public enterprises. Key lessons learned have been reflected in a set of recommendation, presented in the concluding session, and will be incorporated in the report of the proceedings of the Workshop, to be published on-line.

OUTCOME OF THE WORKSHOP

INFORMATION ABOUT THE WORKSHOP
PRESENTATIONS AND PAPERS
CONTACTS
  • For administrative and general questions:
    Ms. Patricia Penuen
    penuen@un.org
    Tel: (212) 963-6951
     
  • For documentation and website questions:
    Ms. Xinxin Cai
    cai2@un.org
    Tel: (212) 963-7573
Created By: DPADM / UNDESA
Organizers: DPADM/UNDESA
Participation Requirements: Open

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