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Expert Group Meeting on Citizens Engagement to Enhance Public Service Delivery
Start Date: Jul 07, 2011
End Date: Jul 08, 2011
Venue: Vienna
Description: This EGM provided updated global knowledge in the field of citizens engagement to enhance public service delivery, with particular attention to ways in which participatory approaches are being used in countries around the world to strengthen public sector accountability and prevent corruption. This objective is of particular importance at this time, as the United Nations Member States have identified participatory approaches to the provision of public services as a useful course of action for countries in achieving the Millennium Development Goals (MDGs). This EGM brought together experts and practitioners in diverse aspects of citizens engagement, including public and social accountability, prevention of corruption and e-government, both from developed and developing countries, who work in national governments, international organizations, civil society organizations, and academic and research institutions. It proceeded as a series of very dynamic round table discussions on specific aspects of citizens engagement and concrete outcomes include an analytical report to be published by the United Nations. In addition, the outcomes of the EGM will be used by DPADM/DESA to develop the framework of two capacity building workshops to be held later this year and to produce a related publication, guidelines and online training courses.



Opening Session: Welcome and Introductory Remarks Presentation: Roberto Villarreal

Session 1: Accountability and prevention of corruption in the provision of public services
Presentations: Roberto Villarreal
                      Enrique Peruzzotti,                     
                      Meredith Edwards
                      Mark Turner
Paper:             Meredith Edwards

Session 2: Practices and institutions that engage citizens to enhance accountability and prevent corruption in public service delivery
Presentations: Roberto Villarreal Part 1.2, Part 3                    
                      Mario V. Claussen Spinelli                     
                      Angelita Gregorio-Medel                     
                      Alberto Precht                     
                      Emmanuel Lubembe                     
                      Taryn Vian                     
                      Marco Daglio                    
                      Enrico Bisogno

Session 3: Public policy and strategy
Presentations: Roberto Villarreal                   
                     Angelos Giannakopoulos

Session 4: International cooperation
Presentation: Roberto Villarreal

Closing Session
Presentation: Roberto Villarreal
An Illustrative Analytical Framework


Auditing for Social Change:A Strategy for Citizen Engagementin Public Sector Accountability: DPADM/DESA, 2007

Towards Participatory andTransparent Governance: Reinventing Government: DPADM/DESA, 2007

Civic Engagement in Public Policies - A Toolkit: DPADM/DESA, 2007

Participatory Governanceand the Millennium Development Goals (MDGs): DPADM/DESA, 2008

Presentation from Beatriz Sanz Corella, 2011

Peride K. Blind. Accountability in Public Service Delivery: A Multidisciplinary Review of the Concept. 2011

Sergio López Ayllón and Mauricio Merino Huerta. La Rendición de Cuentas en México:Perspectivas y Retos

Alberto J. Olvera Rivera. La Rendición de Cuentas en México: Diseño Institucional y Participación Ciudadana

Hacia una gestión pública más efectiva y dinámica en México:OCDE, 2011

Ms. Anni Haataja (haatajaa@un.org)
Ms. Elvira Cachola (cachola@un.org)

Created By: DPADM / UNDESA
Organizers: DPADM/UNDESA
Participation Requirements: By Invitation

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